Botwala vs Conecto Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Both list a free plan. Paid plans start at $29/month for Botwala and $25/month for Conecto Chat.
- Botwala lists 7 features Conecto Chat’s listing doesn’t mention, including Cross-sell, Discounts, Email chat.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
FREE
Starter
Pro
Business
Free
- · 1 chat widget
- · 100 saved CRM contacts
- · 2 team seats
- · Help center and live visitor tracking
- · Ratings and analytics
- · Shared inbox and customer profiles
Lite
- · $5 AI credits each month
- · 4 team seats and 3 chat widgets
- · 500 saved CRM contacts
- · AI agent, bots and integrations
- · Agent performance analytics
- · Every paid feature included
Scale
- · $15 AI credits each month
- · 1,000 saved CRM contacts
- · 10 chat widgets
- · 10 team seats
- · AI agent, bots and integrations
- · Every paid feature included
Max
- · $50 AI credits each month
- · 20 included team seats
- · 50 chat widgets
- · 7,000 saved CRM contacts
- · AI agent, bots and integrations
- · Add seats as your team grows
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBotwala gives Shopify merchants a shared inbox for customer conversations, combining AI-assisted replies, product guidance, cart support, and human handoff when a team member needs to take over. It helps stores answer common questions faster, assist shoppers during the buying process, and keep support organized in one place.
Conecto Chat unites AI answers, live chat and a shared inbox for your store. Beside sees the shopper's current page, points to the next step and can navigate or fill a field when asked. Shoppers can share a private link with someone they trust. With their permission, your team can view their screen and guide them there. AI answers product, delivery and policy questions from your content.
- Shared inbox for customer conversations
- AI-assisted replies for common support questions
- Human handoff for conversations that need your team
- AI agent can help customers add products to cart
- AI agent and voice agent answers using only content you approve.
- Shared inbox keeps customer conversations in one place.
- Human handoff transfers chats with full customer context.
- Live visitor tracking shows who is browsing your store.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Botwala |  Conecto Chat |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Botwala | Conecto Chat |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 3 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Botwala | Conecto Chat |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $29/month | $25/month(ahead) |
| Longest free trial | Not listed | 14 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Botwala | Conecto Chat |
|---|---|---|
| Shopify category rank | #304(ahead) | #821 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 6, 2026 | Aug 13, 2026 |
| Languages | 4 | 1 |
| Developer | Botwala | CherryWave LLC |
FAQ
Botwala and Conecto Chat: common questions
- Is Botwala or Conecto Chat cheaper?
- Both list a free plan. Paid plans start at $29/month for Botwala and $25/month for Conecto Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Botwala lists 7 the others don’t mention, such as Cross-sell, Discounts, Email chat, Emojis and stickers. Conecto Chat lists 2 the others don’t mention, such as Agent analytics, Voice support. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.