BotSSP Sync vs SmartBot: Leading AI Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 6, 2026 for BotSSP Sync, Nov 8, 2026 for SmartBot.
The short answer
- Only SmartBot lists a free plan. Paid plans start at $49/month for BotSSP Sync and $30/month for SmartBot.
- SmartBot lists 14 features BotSSP Sync’s listing doesn’t mention, including Agent avatar, AI recommendations, Chat buttons.
Head to head
- United States
- United Kingdom
- Germany
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Start
- · 10,000,000 AI Tokens (~12,500 messages/m
- · 24/7 internal AI support assistant
- · AI Sales Agent (Web, WhatsApp, IG, FB)
- · Cross-selling recommendations, Live Chat
- · Real-time sync of catalog & stock levels
Profesional
- · 30,000,000 AI Tokens (37,500 mess/month)
- · Analytics Dashboard: top searched items
- · Branch geolocation & Priority Support
- · ChatGPT & Gemini models + Unlimited SKUs
- · Nightly auto-sync + up to 4 manual syncs
Enterprise
- · 100,000,000 AI Tokens (125,000 messages)
- · Dedicated Account Manager & WhatsApp SLA
- · Multiple AI Bots p/ department or branch
- · Turnkey assisted onboarding & custom RAG
- · Unlimited team operators & multi-depart
Free
- · 300 AI chats (lifetime)
- · 7-day Growth trial included
- · Supports up to 50 products
Starter
- · Custom knowledge base
- · Learns FAQs & Policies
- · Supports up to 500 products
- · Unlimited AI chats
- · WhatsApp live agent handoff
Growth
- · AI email reply & Product highlights
- · Learns from Blogs & Files
- · Real-time sales pop-ups
- · Smart AI sales follow-up
- · Supports up to 3,000 products
Pro
- · AI-optimized product data
- · Advanced AI chat automation
- · High concurrency support
- · Priority customer support
- · Superior AI performance
- · Support headless storefronts
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBotSSP Sync conecta tu tienda con nuestra plataforma de chat omnicanal. Al instalar la app, habilitas un widget inteligente 24/7 sin tocar código. Nuestro motor de IA analiza en tiempo real los productos que tus clientes ven y realiza cross-selling automático (venta cruzada) para aumentar tus ventas, manteniendo tu catálogo siempre sincronizado.
SmartBot is more than just an AI chatbot — it’s your AI sales and support agent for growth. We believe your success is our success. That’s why SmartBot is designed not just to automate conversations, but to deeply understand your business and help you grow with confidence.
- Cross-selling con IA: sugiere compras basadas en lo que mira tu cliente.
- Sincronización automática: tu catálogo e inventario siempre al día sin esfuerzo.
- Atención omnicanal 24/7: resuelve dudas y cierra ventas con nuestro chat.
- The AI chatbot and live chat solution natively built and integrated for Shopify.
- Customer support with AI chatbots that learn and adapt to your products.
- Engage more customers and drive conversions with AI chat invitations.
- Boost sales with AI-powered recommendations and order tracking.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  SmartBot | |
|---|---|---|
| Detected stores | Not published | 1,334 |
| Net store change, 28 days | 0 | −2 |
| Stores added, 28 days | Not enough data | 16 |
| Big-brand share | Not enough data | 8% |
| Top store categories | Not published | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | Not published | United States, United Kingdom, Germany |
Reviews
| Measure | SmartBot | |
|---|---|---|
| App Store rating | Not published | 4.7 ★ |
| App Store reviews | Not published | 457 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | 2% |
Pricing
| Measure | SmartBot | |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $49/month | $30/month(ahead) |
| Longest free trial | 15 days | Not listed |
| Plans listed | 3 | 4 |
Listing
| Measure | SmartBot | |
|---|---|---|
| Shopify category rank | Not enough data | #13 |
| Shopify App Charts | Not on this week’s charts | #21 in Chat |
| Built for Shopify | No | Yes |
| Launched | Sep 3, 2026 | Aug 1, 2023 |
| Languages | 2 | 11 |
| Developer | BotSSP | BestChat |
FAQ
BotSSP Sync and SmartBot: common questions
- Is BotSSP Sync or SmartBot cheaper?
- Only SmartBot lists a free plan. Paid plans start at $49/month for BotSSP Sync and $30/month for SmartBot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- BotSSP Sync lists 4 the others don’t mention, such as Chat assignment, Cross-sell, Live chat, Social media. SmartBot lists 14 the others don’t mention, such as Agent avatar, AI recommendations, Chat buttons, Chat window. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 6, 2026 for BotSSP Sync, Nov 8, 2026 for SmartBot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 6, 2026 for BotSSP Sync, Nov 8, 2026 for SmartBot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.