BotSpace: AI Chat & Helpdesk vs DmScout
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 4, 2026 for BotSpace, Oct 13, 2026 for DmScout.
The short answer
- On the Shopify App Store: BotSpace 4.8 from 90 reviews and DmScout 5.0 from 1 reviews.
- Both list a free plan. Paid plans start at $15/month for BotSpace and $55/month for DmScout.
- DmScout lists 4 features BotSpace’s listing doesn’t mention, including Automated alerts, Automatic, Data import and export.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 seat
- · Analytics
- · Broadcasts
- · Integrations
- · Shared inbox
- · Upto 5 workflows
Pro
- · 5 seats
- · AI agent
- · AI copilot
- · AI insights
- · AI moderator
- · Upto 10 workflows
Free to Install
Growth
Pro
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMost shoppers don’t buy on their first visit, leaving you with abandoned carts and unanswered questions. BotSpace’s AI agent turns these into sales by instantly answering questions on your site and Instagram, then following up via WhatsApp or automated Voice calls to recover carts. It also automates support tasks (order updates, returns, FAQs) so customers get 24/7 help without adding to your workload.
DmScout connects your WhatsApp and Instagram conversations to your store in one dashboard. An AI sales agent handles customer chats automatically, answering product questions, sharing catalog items, and creating draft orders directly from conversations. Recover abandoned carts through WhatsApp and send order updates like shipping and delivery notifications.
- Sell using WhatsApp catalogs to boost sales.
- Send abandoned cart recovery notifications to customers WhatsApp number.
- Send automated order confirmations, shipment tracking, and more.
- Send cash on delivery order verification messages to reduce RTO.
- AI agent that chats, recommends products, and creates orders naturally
- Playbooks: customize AI behavior with simple rules, no flow builders
- Unified inbox for WhatsApp and Instagram with team handover
- WhatsApp alerts for order updates, shipping, and cart recovery
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BotSpace |  DmScout |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | BotSpace | DmScout |
|---|---|---|
| App Store rating | 4.8 ★ | 5.0 ★(ahead) |
| App Store reviews | 90(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | 1% | Not enough data |
FAQ
BotSpace and DmScout: common questions
- Is BotSpace or DmScout cheaper?
- Both list a free plan. Paid plans start at $15/month for BotSpace and $55/month for DmScout. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, BotSpace or DmScout?
- On the Shopify App Store: BotSpace 4.8 from 90 reviews and DmScout 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- DmScout lists 4 the others don’t mention, such as Automated alerts, Automatic, Data import and export, Scheduled. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 4, 2026 for BotSpace, Oct 13, 2026 for DmScout; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 4, 2026 for BotSpace, Oct 13, 2026 for DmScout. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.