Botik Assist ‑ Agent IA vs Wello: AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 3, 2026 for Botik Assist, Oct 13, 2026 for Wello.
The short answer
- Only Wello lists a free plan. Paid plans start at $46/month for Botik Assist and $19/month for Wello.
- Wello lists 11 features Botik Assist’s listing doesn’t mention, including Agent analytics, Behavior tracking, Cart recovery.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Essentiel
- · 1 boutique
- · 500 conversations / mois
- · FAQ produit intelligente
- · Réponses 24h/24, 7j/7
- · Toutes plateformes compatibles
- · Upsell automatique
Pro
- · 2 000 conversations / mois
- · Boutiques illimitées
- · Dashboard analytics
- · Réponses 24h/24, 7j/7
- · Sources de données multiple
Business
- · 6 000 conversations / mois
- · Account manager dédié
- · Boutiques illimitées
- · Dashboard analytics
- · Réponses 24h/24, 7j/7
- · SLA 99,9 % garanti
Free
- · 120 AI replies (lifetime)
- · Email support
- · Order tracking & status in chat
- · Product recommendations & add-to-cart
- · Smart handoff to your team
- · Trained on your products, policies & FAQ
Starter
- · 1,000 AI replies / month
- · Advanced analytics
- · Everything in Free
- · Live chat with online shoppers
- · Remove WelloChat badge
- · Widget customization to match your brand
Growth
- · 3,500 AI replies / month
- · Everything in Starter
- · Knowledge base & FAQ management
- · Live chat with online shoppers
- · Priority support
Pro
- · 10,000 AI replies / month
- · Audit logs & export
- · Custom assistant prompts
- · Everything in Growth
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBotik Assist répond aux questions des visiteurs à partir de vos contenus et de votre catalogue. Dans le widget, ils peuvent découvrir des produits et consulter les informations de commande accessibles à l’application. Personnalisez l’apparence et le comportement de l’assistant depuis le back-office, enrichissez ses sources et analysez les conversations pour comprendre les demandes.
WelloChat pairs an AI chatbot with real-time live chat, so every shopper gets an instant answer and a human when they need one. The AI trains on your products, policies, and FAQs, then automates customer support 24/7: answering questions, recommending the right products, tracking orders, and guiding shoppers to checkout. Your team can jump into any conversation with live chat.
- Réponses instantanées 24/7 aux questions fréquentes avec l'IA.
- Suivi des commandes et des livraisons,
- Widget 100% personnalisable pour s'adapter à votre marque.
- Installation simple et rapide sans aucune compétence en code.
- AI chatbot answers customer support questions 24/7 using your store data
- Recommends relevant products and guides shoppers toward checkout
- Instantly answers FAQs on shipping, returns, and product details
- Live chat handoff to your team when a shopper needs a human
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Botik Assist |  Wello |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Botik Assist | Wello |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 6 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Botik Assist | Wello |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $46/month | $19/month(ahead) |
| Longest free trial | 15 days | 14 days |
| Plans listed | 3 | 4 |
Listing
| Measure | Botik Assist | Wello |
|---|---|---|
| Shopify category rank | #931 | #159(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 10, 2026 | Jun 9, 2026 |
| Languages | 2 | 1 |
| Developer | Botik | Wello Chat |
FAQ
Botik Assist and Wello: common questions
- Is Botik Assist or Wello cheaper?
- Only Wello lists a free plan. Paid plans start at $46/month for Botik Assist and $19/month for Wello. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Botik Assist lists 5 the others don’t mention, such as API, Estimated delivery date, Real-time notifications, Real-time tracking. Wello lists 11 the others don’t mention, such as Agent analytics, Behavior tracking, Cart recovery, Customer insights. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 3, 2026 for Botik Assist, Oct 13, 2026 for Wello; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 3, 2026 for Botik Assist, Oct 13, 2026 for Wello. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.