Bizrate Customer Feedback vs Insightto: Shopper Feedback
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026.
The short answer
- Bizrate Customer Feedback is detected on 2.2× as many Shopify stores as Insightto: 20 vs 9 as of Nov 9, 2026.
- Only Insightto lists a free plan.
Head to head
- United States
- United States
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 10 active survey slots
- · 50 NPS sends in total
- · 50 target survey sends in total
- · AI survey creation
- · Exit Intent NPS
NPS Starter
- · 20 active survey slots
- · 3 NPS survey types
- · 50 target survey sends / month
- · AI survey creation
- · AI-powered intelligent reports
- · Deep NPS analytics panel and report
Premium
- · 200 targeted survey sends per month
- · 3 NPS survey types
- · 50 active survey slots
- · AI survey creation
- · AI-powered intelligent reports
- · Deep NPS analytics panel and report
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBizrate Insights helps you improve your shopping experience from discovery through fulfillment. Collect feedback, verified reviews, NPS, and satisfaction data from real shoppers to understand why customers buy or bounce. Our VitalSigns dashboard and expert insights help you spot friction points, improve the customer experience, and turn feedback into action.
Insightto helps Shopify merchants understand why visitors leave without buying. Trigger short, low-interruption surveys at key moments such as exit intent, cart abandonment, checkout hesitation, and post-purchase. Use AI to create the right questions and summarize shopper feedback into clear blockers like price, shipping, trust, product fit, and checkout friction.
- Verified ratings & reviews: Automatically syndicated to Google, Yahoo and Bing
- Customer feedback: Satisfaction data, trends, customer preferences, and NPS
- Metrics & benchmarks: Drive sales, build loyalty, and track industry movement
- AI report generates prioritized optimization roadmaps from visitor feedback
- AI instantly pinpoints the exact customer pain points and roadblocks
- Collects feedback and provides insights immediately for instant fixes
- Generates AI-driven survey questions tailored to your specific page content
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Bizrate Customer Feedback |  Insightto |
|---|---|---|
| Detected stores | 20(ahead) | 9 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Food, Beverages & Tobacco | Apparel & Accessories, Home & Garden, Sporting Goods |
| Top store countries | United States | United States |
Reviews
| Measure | Bizrate Customer Feedback | Insightto |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 15 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Bizrate Customer Feedback | Insightto |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $9.90/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | Not published | 3 |
Listing
| Measure | Bizrate Customer Feedback | Insightto |
|---|---|---|
| Shopify category rank | #22 | #211 |
| Shopify App Charts | #15 in Surveys | #20 in Marketing - Other |
| Built for Shopify | No | No |
| Launched | Nov 21, 2023 | Dec 12, 2025 |
| Languages | 1 | 1 |
| Developer | Bizrate Insights | Insightto |
FAQ
Bizrate Customer Feedback and Insightto: common questions
- Which is more popular, Bizrate Customer Feedback or Insightto?
- Bizrate Customer Feedback is detected on 2.2× as many Shopify stores as Insightto: 20 vs 9 as of Nov 9, 2026.
- Is Bizrate Customer Feedback or Insightto cheaper?
- Only Insightto lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.