BitoChat vs Mastiff Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Paid plans start at $10/month for BitoChat and $49/month for Mastiff Chat.
- BitoChat lists 2 features Mastiff Chat’s listing doesn’t mention, including AI responses, Chatbot.
Head to head
Starter
- · 2,000 AI message credits per month
- · AI chat trained on your store content
- · Answers from your live store catalog
- · Automatic lead capture from chats
- · Conversation history & analytics
Basic
- · 2,000 messages/month (then $0.03 each)
- · Customized protection for your shop
- · Evaluate every message for abuse
- · Full AI chatbot functionality
- · Three-layer compliance guardrails
Pro
- · 3,250 messages/month (then $0.025 each)
- · Advanced compliance reporting
- · Everything in Basic
- · Instantly reject repeat abuse
- · Priority support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBitoChat installs an AI chat assistant on your storefront that answers customer questions using your store's own products, pages, and policies. It gives instant, accurate answers around the clock and reduces support tickets. The app captures visitor leads, logs every conversation, and shows analytics in your admin dashboard. Customize the widget's look and launch it through a theme app embed — no code required.
Full AI chatbot functionality, with added protection against leaks, sensitive data exposure, and prompt injection. Mastiff Chat installs guardrails between your Shopify store and your AI chatbot, evaluating all incoming and outgoing messages for potential abuse.
- AI chat trained on your products, pages, and store policies
- Product recommendations drawn from your live store catalog
- Automatic lead capture from chat conversations
- Full conversation history and analytics in your admin
- Three-layer AI screening blocks sensitive data from chat responses.
- Chat widget auto-installs on your storefront. No code required.
- Live order lookup and product search come standard.
- Compliance audit log tracks every screened and blocked message.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BitoChat |  Mastiff Chat |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | BitoChat | Mastiff Chat |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | BitoChat | Mastiff Chat |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $10/month(ahead) | $49/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | 1 | 2 |
Listing
| Measure | BitoChat | Mastiff Chat |
|---|---|---|
| Shopify category rank | #256 | #120 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 30, 2026 | May 19, 2026 |
| Languages | 1 | 1 |
| Developer | Bits Collision | CapyBearHug LLC |
FAQ
BitoChat and Mastiff Chat: common questions
- Is BitoChat or Mastiff Chat cheaper?
- Paid plans start at $10/month for BitoChat and $49/month for Mastiff Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- BitoChat lists 2 the others don’t mention, such as AI responses, Chatbot. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.