Bird: Email, SMS, WhatsApp vs FavCRM: WhatsApp & Loyalty
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Bird, Oct 13, 2026 for FavCRM.
The short answer
- Only FavCRM lists a free plan.
- Bird lists 41 features FavCRM’s listing doesn’t mention, including A/B testing, AI generation, Analytics.
Head to head
- United States
- United Kingdom
- Netherlands
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
Free
- · Basic customer profiles
- · Basic dashboard
- · Email support
- · Manual cart recovery
- · Shared WhatsApp inbox
- · Shopify data sync
Pro
- · Automated cart recovery
- · Checkout rewards
- · Customer segmentation
- · Loyalty points
- · Message templates
- · Order notifications
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBird CRM makes communicating with businesses as easy as talking to a friend. Send personalized marketing campaigns on preferred channels like WhatsApp, significantly increasing engagement. Coordinate outreach with Shopify activities to build a true omni-channel engagement experience. Launch intelligent chatbots in minutes to reduce the support burden on your team.
FavCRM connects your Shopify store to WhatsApp and adds loyalty rewards in the same app. Customers earn points on orders and redeem points at checkout. Recover abandoned carts, answer chats in a shared inbox, send campaigns with Shopify discount codes, and trigger order or shipping notifications. Customers, orders, products, and checkouts sync on install, so your CRM is ready to use from the first session.
- Broadcast marketing - Send blasts to target audiences on popular chat channels.
- Support chatbots - Answer FAQs and design custom chat flows without a developer.
- Abandoned cart - Re-engage users that have left products in their cart.
- Order tracking - Notify users about important order and shipping updates.
- Manage storefront WhatsApp chats, customer conversations from one shared inbox
- Send abandoned cart follow-ups with WhatsApp templates and Shopify discount code
- Award points for purchases and let customers redeem them at checkout
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Bird |  FavCRM |
|---|---|---|
| Detected stores | 88 | Not published |
| Net store change, 28 days | −2 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Not published |
| Top store countries | United States, United Kingdom, Netherlands | Not published |
Reviews
| Measure | Bird | FavCRM |
|---|---|---|
| App Store rating | 1.1 ★ | Not published |
| App Store reviews | 2 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Bird and FavCRM: common questions
- Is Bird or FavCRM cheaper?
- Only FavCRM lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Bird lists 41 the others don’t mention, such as A/B testing, AI generation, Analytics, APIs and webhooks. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Bird, Oct 13, 2026 for FavCRM; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Bird, Oct 13, 2026 for FavCRM. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.