Bigship ‑ eCommerce Shipping vs ReplyAce: WhatsApp Chat & AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 25, 2026 for Bigship, Nov 3, 2026 for ReplyAce.
The short answer
- ReplyAce lists 7 features Bigship’s listing doesn’t mention, including Customer notifications, Multi-carrier tracking, Packing slips.
Head to head
Free Plan
Starter
- · 1 AI agent with 50 credits/month
- · 1 agent seat
- · 3 automation flows
- · Abandoned cart recovery on WhatsApp
- · COD order confirmation
- · Live chat widget
Basic
- · 1 AI agent with 100 credits/month
- · 10,000 bulk broadcasts/month
- · 8 automation flows, 2 agent seats
- · COD to prepaid with Razorpay
- · Dedicated account manager
- · Everything in Starter
Growth
- · 2 AI agents with 300 credits/month
- · 20 automation flows, 5 agent seats
- · 20,000 bulk broadcasts/month
- · Customer win-back automation
- · Email inbox
- · Everything in Basic
Scale
- · 3 AI agents with 1,000 credits/month
- · 50,000 bulk broadcasts/month
- · Delhivery and Xpressbee logistics
- · Everything in Growth
- · Leads CRM and pipeline
- · Priority WhatsApp support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBigship is a trusted shipping aggregator built for eCommerce and D2C businesses. With access to 19 courier partners on a single platform, sellers can efficiently manage end-to-end shipping across 29,000+ pincodes in India.
ReplyAce automates sales and support on WhatsApp. Shoppers who leave items in their cart get timed reminders, with an optional discount code. Customers confirm or cancel COD orders on WhatsApp, and orders are tagged in Shopify so you only ship confirmed orders. Shoppers get live delivery updates and can ask an AI agent about orders, returns and exchanges, with handover to your team when needed.
- Smart Courier Recommendation: Our AI-powered engine selects the right courier
- Assured COD Remittance: Collect Cash on Delivery payments, manage NDR Reports.
- Smart Shipping: Compare rates & book shipments across multiple courier partners
- End-to-End Order Tracking: Keep buyers informed at every stage via WhatsApp.
- Verify COD orders and manage remittances in one dashboard.
- Automated WhatsApp updates sent in your brand name, not ours
- Automate NDR follow-ups, returns, exchanges and branded tracking
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Bigship |  ReplyAce |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Bigship | ReplyAce |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Bigship and ReplyAce: common questions
- What features does each app list that the other doesn’t?
- Bigship lists 1 the others don’t mention, such as Custom packaging. ReplyAce lists 7 the others don’t mention, such as Customer notifications, Multi-carrier tracking, Packing slips, Prepaid returns. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 25, 2026 for Bigship, Nov 3, 2026 for ReplyAce; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 25, 2026 for Bigship, Nov 3, 2026 for ReplyAce. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.