Bestchatbot AI Assistant vs Shopbot: AI Customer Calls
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Bestchatbot AI Assistant, Nov 9, 2026 for Shopbot.
The short answer
- Paid plans start at $39/month for Bestchatbot AI Assistant and $39/month for Shopbot.
- Bestchatbot AI Assistant lists 7 features Shopbot’s listing doesn’t mention, including Agent analytics, Cart recovery, Chat buttons.
Head to head
- Australia
- Brazil
- United States
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter Plan
Pro Plan
Business Plan
Starter
- · 100 voice minutes/month
- · 200 free chats included
- · All features included
Growth
- · 300 free chats included
- · 300 voice minutes/month
- · All features included
Scale
- · 1,000 voice minutes/month
- · 2,000 free chats included
- · All features included
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBestchatbot adds an AI chat assistant to your storefront that answers customer questions using your product catalog and the provided knowledge base. Shoppers can search and get product recommendations, check order status and tracking, and view their account details and saved addresses. Logged-in customers get personalized answers about their own orders and profile.
Shopbot is an AI call assistant purpose-built for Shopify. It connects to your store to resolve order tracking, returns, exchanges, and product questions by phone. Add local phone numbers for each market, keep transcripts, and escalate to your team when needed. A free on-site chatbot is included for pre-sale and simple FAQs.
- Shoppers can search your catalog and get product recommendations in chat.
- Customers can check their order status and tracking without leaving the chat.
- Logged-in customers can view their account details and saved addresses.
- Chats hand off to your team when a shopper needs to talk to a person.
- Instant AI responses trained on your store’s content
- WhatsApp chat icon
- Order Tracking
- AI Training
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Bestchatbot AI Assistant |  Shopbot |
|---|---|---|
| Detected stores | Not published | 20 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | 1 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Home & Garden, Business & Industrial, Food, Beverages & Tobacco |
| Top store countries | Not published | Australia, Brazil, United States |
Reviews
| Measure | Bestchatbot AI Assistant | Shopbot |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Bestchatbot AI Assistant | Shopbot |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $39/month | $39/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | 3 | 3 |
Listing
| Measure | Bestchatbot AI Assistant | Shopbot |
|---|---|---|
| Shopify category rank | #955 | #400(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 21, 2026 | Dec 27, 2024 |
| Languages | 2 | 5 |
| Developer | Bestchatbot | ShopBot |
FAQ
Bestchatbot AI Assistant and Shopbot: common questions
- Is Bestchatbot AI Assistant or Shopbot cheaper?
- Paid plans start at $39/month for Bestchatbot AI Assistant and $39/month for Shopbot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Bestchatbot AI Assistant lists 7 the others don’t mention, such as Agent analytics, Cart recovery, Chat buttons, Chat flows. Shopbot lists 5 the others don’t mention, such as Customer insights, Discounts, Encryption, Real-time translation. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Bestchatbot AI Assistant, Nov 9, 2026 for Shopbot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Bestchatbot AI Assistant, Nov 9, 2026 for Shopbot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.