BestChat: AI Chatbot+Live Chat vs trAInable Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 7, 2026 for BestChat, Oct 14, 2026 for trAInable Chat.
The short answer
- On the Shopify App Store: BestChat 4.7 from 140 reviews and trAInable Chat 5.0 from 2 reviews.
- Only BestChat lists a free plan. Paid plans start at $10/month for BestChat and $19/month for trAInable Chat.
- BestChat lists 7 features trAInable Chat’s listing doesn’t mention, including Agent avatar, Behavior tracking, Discounts.
Head to head
The efficiency bridge between you and your customers.
- United States
- Australia
- United Kingdom
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · 20 AI knowledge entries
- · 80 AI chats per month
- · 80 Products AI learning
- · AI Insights feature
- · AI help me write feature
Starter
- · 1 agent seat
- · 100 AI knowledge entries
- · 300 AI chats per month
- · 300 Products AI learning
- · AI Insights feature
- · AI help me write feature
Basic
- · 1,000 AI chats per month
- · 1,000 Products AI learning
- · 3 agent seat
- · 400 AI knowledge entries
- · AI Insights feature
- · AI help me write feature
Growth
- · 3,000 AI chats per month
- · 3,000 Products AI learning
- · 6 agent seat
- · AI Insights feature
- · AI help me write feature
- · Unlimited AI knowledge entries
Starter Plan
- · 100 AI conversations per month
- · 30-Day FREE Trial!
- · Email, SMS, and Slack notifications
- · Live Agent Dashboard for Human Chats
- · Upload Documents to Train the Chat
Micro Plan
- · 250 AI conversations per month
- · All Starter features
- · Great for growing businesses!
Basic Plan
- · 500 AI conversations per month
- · All Micro features
- · Most popular choice!
Growth Plan
- · 2,500 AI conversations per month
- · All Basic features
- · Best value per conversation!
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface.
trAInable Chat is built for merchants who want accuracy, not generic AI answers. Instead of guessing, it learns directly from your store’s policies, product details, and documents — giving customers instant, reliable answers that match your brand voice.
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
- Upload business documents (policies, guides, FAQs) to train your AI assistant
- Intelligent product recommendations with visual cards showing images and prices
- Smart escalation to human agents when customers need personal account assistance
- Customizable chat appearance with brand colors, assistant name, and brand voice
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BestChat |  trAInable Chat |
|---|---|---|
| Detected stores | 582 | Not published |
| Net store change, 28 days | −2 | 0 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, Australia, United Kingdom | Not published |
Reviews
| Measure | BestChat | trAInable Chat |
|---|---|---|
| App Store rating | 4.7 ★ | 5.0 ★(ahead) |
| App Store reviews | 140(ahead) | 2 |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | BestChat | trAInable Chat |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $10/month(ahead) | $19/month |
| Longest free trial | Not listed | 30 days |
| Plans listed | 4 | 4 |
Listing
| Measure | BestChat | trAInable Chat |
|---|---|---|
| Shopify category rank | #108 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 5, 2022 | Dec 3, 2025 |
| Languages | 2 | 1 |
| Developer | BestChat | Tis The One LLC |
FAQ
BestChat and trAInable Chat: common questions
- Is BestChat or trAInable Chat cheaper?
- Only BestChat lists a free plan. Paid plans start at $10/month for BestChat and $19/month for trAInable Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, BestChat or trAInable Chat?
- On the Shopify App Store: BestChat 4.7 from 140 reviews and trAInable Chat 5.0 from 2 reviews.
- What features does each app list that the other doesn’t?
- BestChat lists 7 the others don’t mention, such as Agent avatar, Behavior tracking, Discounts, Emojis and stickers. trAInable Chat lists 2 the others don’t mention, such as Chat assignment, SMS. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 7, 2026 for BestChat, Oct 14, 2026 for trAInable Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 7, 2026 for BestChat, Oct 14, 2026 for trAInable Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.