BestChat: AI Chatbot+Live Chat vs Soncho AI Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for BestChat, Oct 14, 2026 for Soncho AI Chat.
The short answer
- Both list a free plan. Paid plans start at $10/month for BestChat and $19/month for Soncho AI Chat.
- BestChat lists 7 features Soncho AI Chat’s listing doesn’t mention, including Agent analytics, Agent avatar, Behavior tracking.
Head to head
The efficiency bridge between you and your customers.
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · 20 AI knowledge entries
- · 80 AI chats per month
- · 80 Products AI learning
- · AI Insights feature
- · AI help me write feature
Starter
- · 1 agent seat
- · 100 AI knowledge entries
- · 300 AI chats per month
- · 300 Products AI learning
- · AI Insights feature
- · AI help me write feature
Basic
- · 1,000 AI chats per month
- · 1,000 Products AI learning
- · 3 agent seat
- · 400 AI knowledge entries
- · AI Insights feature
- · AI help me write feature
Growth
- · 3,000 AI chats per month
- · 3,000 Products AI learning
- · 6 agent seat
- · AI Insights feature
- · AI help me write feature
- · Unlimited AI knowledge entries
1 team member
- · 50 AI conversation instances
- · Analysis of data on the current day
Basic Edition
- · 1 team member
- · 500 AI conversation instances
- · Analysis of data on the current day
- · Assist in AI workflow design
Pro Edition
- · 2000 AI conversation instances
- · 3 team member
- · Assist in AI workflow design
- · Historical trend (7/30 days)
Enterprise Edition
- · unlimited
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface.
Soncho AI: 24/7 Smart Shopify Automation Automate your customer service with intelligent AI agents. Effortlessly handle order tracking, refunds, and FAQs 24/7. Deeply integrated with Shopify, Soncho AI reduces support costs and boosts satisfaction through custom visual workflows. Scale your brand while AI handles the rest
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
- Visual Workflow Engine : No-code orchestration for complex business logic.
- Native Shopify Sync : Automated refunds, tracking, and inventory operations.
- Global Language Support : Instant, accurate translation across 100+ languages.
- Actionable Data Insights : Advanced analytics to optimize conversion rate
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BestChat |  Soncho AI Chat |
|---|---|---|
| Detected stores | 597 | Not published |
| Net store change, 28 days | −2 | 0 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | BestChat | Soncho AI Chat |
|---|---|---|
| App Store rating | 4.7 ★ | Not published |
| App Store reviews | 139 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | BestChat | Soncho AI Chat |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $10/month(ahead) | $19/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | BestChat | Soncho AI Chat |
|---|---|---|
| Shopify category rank | #109(ahead) | #981 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 5, 2022 | Mar 5, 2026 |
| Languages | 2 | 9 |
| Developer | BestChat | Soncho Agent |
FAQ
BestChat and Soncho AI Chat: common questions
- Is BestChat or Soncho AI Chat cheaper?
- Both list a free plan. Paid plans start at $10/month for BestChat and $19/month for Soncho AI Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- BestChat lists 7 the others don’t mention, such as Agent analytics, Agent avatar, Behavior tracking, Business hours. Soncho AI Chat lists 7 the others don’t mention, such as Callback, Chat assignment, Chat flows, Customer insights. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for BestChat, Oct 14, 2026 for Soncho AI Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for BestChat, Oct 14, 2026 for Soncho AI Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.