BestChat: AI Chatbot+Live Chat vs Solvea: AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for BestChat, Oct 13, 2026 for Solvea.
The short answer
- On the Shopify App Store: BestChat 4.7 from 139 reviews and Solvea 5.0 from 2 reviews.
- Both list a free plan. Paid plans start at $10/month for BestChat and $30/month for Solvea.
- Solvea lists 7 features BestChat’s listing doesn’t mention, including Cart recovery, Chat assignment, Chat flows.
Head to head
The efficiency bridge between you and your customers.
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · 20 AI knowledge entries
- · 80 AI chats per month
- · 80 Products AI learning
- · AI Insights feature
- · AI help me write feature
Starter
- · 1 agent seat
- · 100 AI knowledge entries
- · 300 AI chats per month
- · 300 Products AI learning
- · AI Insights feature
- · AI help me write feature
Basic
- · 1,000 AI chats per month
- · 1,000 Products AI learning
- · 3 agent seat
- · 400 AI knowledge entries
- · AI Insights feature
- · AI help me write feature
Growth
- · 3,000 AI chats per month
- · 3,000 Products AI learning
- · 6 agent seat
- · AI Insights feature
- · AI help me write feature
- · Unlimited AI knowledge entries
Free
- · 1 free phone number for 7 days
- · 1,000 free credits
- · 3 agents
- · 50 MB knowledge base storage
- · Google Calendar, Sheets & AI Voice
- · Multi-channels: email, live chat & phone
Basic
- · 1 free phone number for 7 days
- · 10 agents
- · 3,000 credits
- · 500 MB knowledge base storage
- · Google Calendar, Sheets & AI Voice
- · Multi-channels: email, live chat & phone
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface.
Never miss a customer again. Let AI handle support and sales 24/7. Solvea is an AI chatbot and customer support platform that helps you increase sales, automate support, answers chats, emails, calls with AI voice, tracks orders, recommends products, books appointments, and provides analytics to turn conversations into conversions.
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
- AI boosts sales via smart recommendations; resolves most tier-1 support queries.
- 24/7 multilingual chat ensures global customers always get instant help.
- Contextual coupons & product tips drive conversions, increasing sales.
- Fully customize chat to match your brand; integrates with workflows.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BestChat |  Solvea |
|---|---|---|
| Detected stores | 591 | Not published |
| Net store change, 28 days | −2 | 0 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | BestChat | Solvea |
|---|---|---|
| App Store rating | 4.7 ★ | 5.0 ★(ahead) |
| App Store reviews | 139(ahead) | 2 |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
BestChat and Solvea: common questions
- Is BestChat or Solvea cheaper?
- Both list a free plan. Paid plans start at $10/month for BestChat and $30/month for Solvea. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, BestChat or Solvea?
- On the Shopify App Store: BestChat 4.7 from 139 reviews and Solvea 5.0 from 2 reviews.
- What features does each app list that the other doesn’t?
- BestChat lists 5 the others don’t mention, such as Behavior tracking, Business hours, Emojis and stickers, File upload. Solvea lists 7 the others don’t mention, such as Cart recovery, Chat assignment, Chat flows, Customer insights. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for BestChat, Oct 13, 2026 for Solvea; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for BestChat, Oct 13, 2026 for Solvea. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.