BestChat: AI Chatbot+Live Chat vs ShopiBot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for BestChat, Oct 13, 2026 for ShopiBot.
The short answer
- Only BestChat lists a free plan. Paid plans start at $10/month for BestChat and $5/month for ShopiBot.
- BestChat lists 19 features ShopiBot’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
The efficiency bridge between you and your customers.
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · 20 AI knowledge entries
- · 80 AI chats per month
- · 80 Products AI learning
- · AI Insights feature
- · AI help me write feature
Starter
- · 1 agent seat
- · 100 AI knowledge entries
- · 300 AI chats per month
- · 300 Products AI learning
- · AI Insights feature
- · AI help me write feature
Basic
- · 1,000 AI chats per month
- · 1,000 Products AI learning
- · 3 agent seat
- · 400 AI knowledge entries
- · AI Insights feature
- · AI help me write feature
Growth
- · 3,000 AI chats per month
- · 3,000 Products AI learning
- · 6 agent seat
- · AI Insights feature
- · AI help me write feature
- · Unlimited AI knowledge entries
BYOK Plan
- · Advanced analytics and insights
- · Product click tracking
- · Sentiment analysis and intent tracking
- · Unlimited User provides own OpenAI key
- · User profiling and personalization
Starter Plan
- · 1,000 conversations/month
- · Advanced analytics and insights
- · Product click tracking
- · Sentiment analysis and intent tracking
- · User profiling and personalization
Professional Plan
- · Advanced analytics and insights
- · Custom N8N webhook integration
- · Priority support (24/7)
- · Product click tracking
- · Sentiment analysis and intent tracking
- · Unlimited conversations
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface.
ShopiBot transforms support into sales with AI that answers questions, recommends products, and delivers real-time insights in 8 languages. What sets it apart? The BYOK (Bring Your Own Key) option lets merchants use their own OpenAI API key for full control and privacy ideal for scaling stores. No code, instant setup, and deep customer insights included.
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
- BYOK Option: Bring Your Own Key lets you use your OpenAI API Key
- Smart Product Recommendation: Semantic search engine that matches customer needs
- Sentiment Analysis: Automatic detection of customer sentiment
- Full Brand Customization: Customize widget to match your brand.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BestChat |  ShopiBot |
|---|---|---|
| Detected stores | 597 | Not published |
| Net store change, 28 days | −2 | 0 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | BestChat | ShopiBot |
|---|---|---|
| App Store rating | 4.7 ★ | Not published |
| App Store reviews | 139 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
BestChat and ShopiBot: common questions
- Is BestChat or ShopiBot cheaper?
- Only BestChat lists a free plan. Paid plans start at $10/month for BestChat and $5/month for ShopiBot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- BestChat lists 19 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, Behavior tracking. ShopiBot lists 15 the others don’t mention, such as AI insights, AI responses, AI summaries, Analytics. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for BestChat, Oct 13, 2026 for ShopiBot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for BestChat, Oct 13, 2026 for ShopiBot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.