BestChat: AI Chatbot+Live Chat vs Shopchat AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for BestChat, Oct 14, 2026 for Shopchat AI.
The short answer
- Both list a free plan. Paid plans start at $10/month for BestChat and $14.99/month for Shopchat AI.
- BestChat lists 19 features Shopchat AI’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
The efficiency bridge between you and your customers.
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · 20 AI knowledge entries
- · 80 AI chats per month
- · 80 Products AI learning
- · AI Insights feature
- · AI help me write feature
Starter
- · 1 agent seat
- · 100 AI knowledge entries
- · 300 AI chats per month
- · 300 Products AI learning
- · AI Insights feature
- · AI help me write feature
Basic
- · 1,000 AI chats per month
- · 1,000 Products AI learning
- · 3 agent seat
- · 400 AI knowledge entries
- · AI Insights feature
- · AI help me write feature
Growth
- · 3,000 AI chats per month
- · 3,000 Products AI learning
- · 6 agent seat
- · AI Insights feature
- · AI help me write feature
- · Unlimited AI knowledge entries
Free
- · 10 Produkte
- · 100 Nachrichten einmalig
Starter
- · 100 Produkte
- · 500 Nachrichten/Monat
- · Mehrsprachig
- · Wissensdatenbank (3 Eintraege)
Pro
- · 2.000 Nachrichten/Monat
- · Mehrsprachig
- · Statistiken & Tagesbericht
- · Unbegrenzt Produkte
- · Wissensdatenbank
Business
- · 10.000 Nachrichten/Monat
- · Eigenes Branding
- · Mehrsprachig
- · Unbegrenzt Produkte
- · Wissensdatenbank
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface.
ShopChat AI ist ein intelligenter Chatbot, der Kundenfragen beantwortet, Produkte empfiehlt und Bestellungen verfolgt — vollautomatisch und KI-gesteuert. Steigere deine Conversion-Rate und reduziere Support-Anfragen mit 24/7 mehrsprachigem Kundenservice direkt in deinem Shop.
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
- Empfiehlt passende Produkte mit Bildern, Preisen und Kauflinks direkt im Chat
- Kunden prüfen Bestellstatus und Tracking direkt im Chat — ohne Support.
- Erkennt die Kundensprache automatisch und antwortet in 6 Sprachen.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BestChat |  Shopchat AI |
|---|---|---|
| Detected stores | 593 | Not published |
| Net store change, 28 days | −2 | 0 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | BestChat | Shopchat AI |
|---|---|---|
| App Store rating | 4.7 ★ | Not published |
| App Store reviews | 139 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | BestChat | Shopchat AI |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $10/month(ahead) | $14.99/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | BestChat | Shopchat AI |
|---|---|---|
| Shopify category rank | #108 | #130 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 5, 2022 | Apr 30, 2026 |
| Languages | 2 | 2 |
| Developer | BestChat | Dominik Zyla |
FAQ
BestChat and Shopchat AI: common questions
- Is BestChat or Shopchat AI cheaper?
- Both list a free plan. Paid plans start at $10/month for BestChat and $14.99/month for Shopchat AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- BestChat lists 19 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, Behavior tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for BestChat, Oct 14, 2026 for Shopchat AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for BestChat, Oct 14, 2026 for Shopchat AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.