BestChat: AI Chatbot+Live Chat vs Shatr ‑ AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for BestChat, Oct 14, 2026 for Shatr.
The short answer
- Only BestChat lists a free plan. Paid plans start at $10/month for BestChat and $10/month for Shatr.
- BestChat lists 10 features Shatr’s listing doesn’t mention, including Agent analytics, Behavior tracking, Business hours.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · 20 AI knowledge entries
- · 80 AI chats per month
- · 80 Products AI learning
- · AI Insights feature
- · AI help me write feature
Starter
- · 1 agent seat
- · 100 AI knowledge entries
- · 300 AI chats per month
- · 300 Products AI learning
- · AI Insights feature
- · AI help me write feature
Basic
- · 1,000 AI chats per month
- · 1,000 Products AI learning
- · 3 agent seat
- · 400 AI knowledge entries
- · AI Insights feature
- · AI help me write feature
Growth
- · 3,000 AI chats per month
- · 3,000 Products AI learning
- · 6 agent seat
- · AI Insights feature
- · AI help me write feature
- · Unlimited AI knowledge entries
Lite
- · 1 store
- · 100 products
- · 100 users
- · 1000 messages
Starter
- · 1 store
- · 100 products
- · 100 users
- · 3000 messages
Pro
- · 1 store
- · 100 products
- · 100 users
- · 6000 messages
Growth
- · 100 users
- · 15000 messages
- · 5 stores
- · 500 products
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface.
Shatr.ai is an external AI chatbot platform for managing conversations, product recommendations, and automation. This plugin simply connects your Shopify store to your Shatr.ai account, allowing you to sync products, manage API keys, and activate your chatbot with a secure and seamless integration. All advanced AI features are managed directly from your Shatr.ai dashboard.
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
- Connect your Shopify store to Shatr.ai with just installing App
- import your Shopify products to Shatr.ai for AI automation and use.
- Sync updates and manage product data smoothly between both platforms.
- Shatr makes it easy to receive leads directly through chat.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BestChat |  Shatr |
|---|---|---|
| Detected stores | 597 | Not published |
| Net store change, 28 days | −2 | 0 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | BestChat | Shatr |
|---|---|---|
| App Store rating | 4.7 ★ | Not published |
| App Store reviews | 139 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
BestChat and Shatr: common questions
- Is BestChat or Shatr cheaper?
- Only BestChat lists a free plan. Paid plans start at $10/month for BestChat and $10/month for Shatr. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- BestChat lists 10 the others don’t mention, such as Agent analytics, Behavior tracking, Business hours, Chat buttons. Shatr lists 2 the others don’t mention, such as COD verification, Review requests. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for BestChat, Oct 14, 2026 for Shatr; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for BestChat, Oct 14, 2026 for Shatr. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.