BestChat: AI Chatbot+Live Chat vs RagChat: AI Chatbot & Livechat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for BestChat, Oct 15, 2026 for RagChat.
The short answer
- Both list a free plan. Paid plans start at $10/month for BestChat and $14/month for RagChat.
- BestChat lists 5 features RagChat’s listing doesn’t mention, including Agent analytics, Agent avatar, Behavior tracking.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · 20 AI knowledge entries
- · 80 AI chats per month
- · 80 Products AI learning
- · AI Insights feature
- · AI help me write feature
Starter
- · 1 agent seat
- · 100 AI knowledge entries
- · 300 AI chats per month
- · 300 Products AI learning
- · AI Insights feature
- · AI help me write feature
Basic
- · 1,000 AI chats per month
- · 1,000 Products AI learning
- · 3 agent seat
- · 400 AI knowledge entries
- · AI Insights feature
- · AI help me write feature
Growth
- · 3,000 AI chats per month
- · 3,000 Products AI learning
- · 6 agent seat
- · AI Insights feature
- · AI help me write feature
- · Unlimited AI knowledge entries
Free
- · AI learns up to 200 products
- · Order tracking in chat
- · Unlimited AI replies
- · Unlimited chat history
Standard
- · AI can offer discounts
- · AI learns from up to 25 sources & files
- · AI learns up to 1,000 products
- · Custom AI instructions
- · Everything in Free
- · Send & receive email
Pro
- · AI learns up to 5,000 products
- · AI web search & answers
- · Connect your own tools (MCP)
- · Everything in Standard
- · Unlimited sources & files
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface.
RagChat adds an AI support agent to your storefront that answers shopper questions from your products, collections, and pages, so replies are accurate, not generic. It recommends products with rich cards, shares discount codes, and captures names and emails as leads. When a shopper needs a person, take over from a shared human-and-AI inbox, and offline questions continue by email.
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
- AI answers from your real products, collections & pages
- Recommends products with rich cards inside the chat
- Continues offline conversations over email
- Live chat and a shared human + AI inbox in one place
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BestChat |  RagChat |
|---|---|---|
| Detected stores | 597 | Not published |
| Net store change, 28 days | −2 | 0 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | BestChat | RagChat |
|---|---|---|
| App Store rating | 4.7 ★ | Not published |
| App Store reviews | 139 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
BestChat and RagChat: common questions
- Is BestChat or RagChat cheaper?
- Both list a free plan. Paid plans start at $10/month for BestChat and $14/month for RagChat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- BestChat lists 5 the others don’t mention, such as Agent analytics, Agent avatar, Behavior tracking, Quick replies. RagChat lists 2 the others don’t mention, such as Email chat, Tagging. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for BestChat, Oct 15, 2026 for RagChat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for BestChat, Oct 15, 2026 for RagChat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.