BestChat: AI Chatbot+Live Chat vs Provide Support Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for BestChat, Oct 13, 2026 for Provide Support Live Chat.
The short answer
- Only BestChat lists a free plan. Paid plans start at $10/month for BestChat and $24/month for Provide Support Live Chat.
- BestChat lists 19 features Provide Support Live Chat’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
The efficiency bridge between you and your customers.
Live chat and real time customer data for sales and support
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · 20 AI knowledge entries
- · 80 AI chats per month
- · 80 Products AI learning
- · AI Insights feature
- · AI help me write feature
Starter
- · 1 agent seat
- · 100 AI knowledge entries
- · 300 AI chats per month
- · 300 Products AI learning
- · AI Insights feature
- · AI help me write feature
Basic
- · 1,000 AI chats per month
- · 1,000 Products AI learning
- · 3 agent seat
- · 400 AI knowledge entries
- · AI Insights feature
- · AI help me write feature
Growth
- · 3,000 AI chats per month
- · 3,000 Products AI learning
- · 6 agent seat
- · AI Insights feature
- · AI help me write feature
- · Unlimited AI knowledge entries
Small Business
- · 1 operator profile
- · All features included
Corporate
- · 3 operator profiles
- · All features included
Enterprise
- · 10 operator profiles
- · All features included
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface.
Provide Support Live Chat allows you to instantly respond to customers' requests, see their navigation through your store in real time, guide them, and offer assistance proactively. Adding a live chat widget to a web store is an ideal way to increase customers' satisfaction and loyalty, and as a result boost sales.
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
- Always stay connected. Handle requests from any platform - desktop or mobile
- Fit the chat widget in your store design - use corporate logo, colors, and texts
- Send all kinds of files via live chat, share links, push pages
- Monitor customers' navigation in the store and engage them to chat proactively
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BestChat |  Provide Support Live Chat |
|---|---|---|
| Detected stores | 593 | Not published |
| Net store change, 28 days | −2 | 0 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | BestChat | Provide Support Live Chat |
|---|---|---|
| App Store rating | 4.7 ★ | Not published |
| App Store reviews | 139 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | BestChat | Provide Support Live Chat |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $10/month(ahead) | $24/month |
| Longest free trial | Not listed | 10 days |
| Plans listed | 4 | 3 |
Listing
| Measure | BestChat | Provide Support Live Chat |
|---|---|---|
| Shopify category rank | #108(ahead) | #561 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 5, 2022 | Jun 12, 2020 |
| Languages | 2 | 1 |
| Developer | BestChat | Provide Support, LLC |
FAQ
BestChat and Provide Support Live Chat: common questions
- Is BestChat or Provide Support Live Chat cheaper?
- Only BestChat lists a free plan. Paid plans start at $10/month for BestChat and $24/month for Provide Support Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- BestChat lists 19 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, Behavior tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for BestChat, Oct 13, 2026 for Provide Support Live Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for BestChat, Oct 13, 2026 for Provide Support Live Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.