BestChat: AI Chatbot+Live Chat vs Nexus AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for BestChat, Oct 14, 2026 for Nexus AI.
The short answer
- Only BestChat lists a free plan. Paid plans start at $10/month for BestChat and $25/month for Nexus AI.
- BestChat lists 11 features Nexus AI’s listing doesn’t mention, including Agent analytics, Agent avatar, Behavior tracking.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · 20 AI knowledge entries
- · 80 AI chats per month
- · 80 Products AI learning
- · AI Insights feature
- · AI help me write feature
Starter
- · 1 agent seat
- · 100 AI knowledge entries
- · 300 AI chats per month
- · 300 Products AI learning
- · AI Insights feature
- · AI help me write feature
Basic
- · 1,000 AI chats per month
- · 1,000 Products AI learning
- · 3 agent seat
- · 400 AI knowledge entries
- · AI Insights feature
- · AI help me write feature
Growth
- · 3,000 AI chats per month
- · 3,000 Products AI learning
- · 6 agent seat
- · AI Insights feature
- · AI help me write feature
- · Unlimited AI knowledge entries
Starter Plan
- · 1 Agent Seat
- · AI Web Widget
- · Live Shopify Inventory Sync
- · Up to 1,000 AI conversations
Growth Plan
- · - 10 Agent Seats
- · - Meta Integration
- · - Priority Support
- · - Up to 10,000 AI Conversations / month
- · - WhatsApp Integration
- · Everything in Starter plus
Voice Pro
- · - 10 Agent seats
- · - Priority Support
- · - Up to 10,000 AI Conversations / month
- · - Voice AI
- · Everything in Starter plus
Omnichannel
- · - AI Web Chat
- · - Dedicated Account Manager
- · - Meta Integration
- · - Unlimited Agent Seats
- · - Up to 50,000 AI Conversations / month
- · - Voice AI
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface.
Nexus AI is your AI sales and support employee for Shopify. It answers customer questions instantly, recommends products using your live Shopify inventory, tracks orders, and supports shoppers across your website, WhatsApp, Instagram, Messenger, and Voice. Resolve repetitive enquiries automatically, hand complex conversations to your team with full context, and grow your business without growing your support team.
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
- Autonomous Multi-Agent AI instantly syncs products and stock levels
- Dynamically queries real-time Shopify inventory to actively drive sales.
- Handle up to 10k monthly messages across all channels for a flat rate.
- Deploy an AI voice agent to manage inbound customer queries 24/7.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BestChat |  Nexus AI |
|---|---|---|
| Detected stores | 597 | Not published |
| Net store change, 28 days | −2 | 0 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | BestChat | Nexus AI |
|---|---|---|
| App Store rating | 4.7 ★ | Not published |
| App Store reviews | 139 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
BestChat and Nexus AI: common questions
- Is BestChat or Nexus AI cheaper?
- Only BestChat lists a free plan. Paid plans start at $10/month for BestChat and $25/month for Nexus AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- BestChat lists 11 the others don’t mention, such as Agent analytics, Agent avatar, Behavior tracking, Business hours. Nexus AI lists 2 the others don’t mention, such as Customer insights, Voice support. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for BestChat, Oct 14, 2026 for Nexus AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for BestChat, Oct 14, 2026 for Nexus AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.