BestChat: AI Chatbot+Live Chat vs Neuralens AI Sales Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 10, 2026 for BestChat, Oct 14, 2026 for Neuralens AI Sales Chatbot.
The short answer
- Only BestChat lists a free plan. Paid plans start at $10/month for BestChat and $129/month for Neuralens AI Sales Chatbot.
- Neuralens AI Sales Chatbot lists 13 features BestChat’s listing doesn’t mention, including AI search, Chat flows, Cross-sell.
Head to head
The efficiency bridge between you and your customers.
- United States
- Australia
- United Kingdom
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · 20 AI knowledge entries
- · 80 AI chats per month
- · 80 Products AI learning
- · AI Insights feature
- · AI help me write feature
Starter
- · 1 agent seat
- · 100 AI knowledge entries
- · 300 AI chats per month
- · 300 Products AI learning
- · AI Insights feature
- · AI help me write feature
Basic
- · 1,000 AI chats per month
- · 1,000 Products AI learning
- · 3 agent seat
- · 400 AI knowledge entries
- · AI Insights feature
- · AI help me write feature
Growth
- · 3,000 AI chats per month
- · 3,000 Products AI learning
- · 6 agent seat
- · AI Insights feature
- · AI help me write feature
- · Unlimited AI knowledge entries
Free
- · 30 conversations included
- · AI Customer Support
- · AI Recommendations
- · AI Sales Agent
- · Customize interface
- · Home Screen support
Starter
- · 1200 conversations included
- · AI Enriched Product Catalog
- · Custom branding
- · Custom tone
- · Everything in Free
- · Live chat support
Growth
- · 2500 conversations included
- · Dedicated success manager
- · Everything in Starter
- · Support for questions based on images
- · Upto 2500 products
- · Whilte-glove onboarding
Pro
- · 5000 conversations included
- · Custom agent flows
- · Custom catalog enrichment
- · Everything in Growth
- · Upto 5000 products
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface.
This Black Friday, Cyber Monday (BFCM), don't lose a sale because your customers were confused, or your support team was overloaded. Neuralens AI is your AI-charged salesman who understands all your products, knows what customers want, and is there 24X7 - to make that Sale.
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
- Answer product questions, compare products, seek recommendations = Boost CVR
- Enrich Product Data and Images for deep understanding = AI Product Expert
- Upload images to find matching/similar products or get recommendations
- Train AI on your company policies, SOPs, and brand = Always updated & on-brand
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BestChat |  Neuralens AI Sales Chatbot |
|---|---|---|
| Detected stores | 606 | Not published |
| Net store change, 28 days | −1 | 0 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, Australia, United Kingdom | Not published |
Reviews
| Measure | BestChat | Neuralens AI Sales Chatbot |
|---|---|---|
| App Store rating | 4.7 ★ | Not published |
| App Store reviews | 139 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | BestChat | Neuralens AI Sales Chatbot |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $10/month(ahead) | $129/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | BestChat | Neuralens AI Sales Chatbot |
|---|---|---|
| Shopify category rank | #109(ahead) | #866 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 5, 2022 | Jul 4, 2025 |
| Languages | 2 | 1 |
| Developer | BestChat | Neuralens AI |
FAQ
BestChat and Neuralens AI Sales Chatbot: common questions
- Is BestChat or Neuralens AI Sales Chatbot cheaper?
- Only BestChat lists a free plan. Paid plans start at $10/month for BestChat and $129/month for Neuralens AI Sales Chatbot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- BestChat lists 4 the others don’t mention, such as Agent analytics, Behavior tracking, File upload, Upsell. Neuralens AI Sales Chatbot lists 13 the others don’t mention, such as AI search, Chat flows, Cross-sell, Custom dashboards. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 10, 2026 for BestChat, Oct 14, 2026 for Neuralens AI Sales Chatbot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 10, 2026 for BestChat, Oct 14, 2026 for Neuralens AI Sales Chatbot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.