BestChat: AI Chatbot+Live Chat vs MagBot: AI Assist & Automation
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 3, 2026 for BestChat, Oct 13, 2026 for MagBot.
The short answer
- On the Shopify App Store: BestChat 4.7 from 250 reviews and MagBot 4.7 from 3 reviews.
- Only BestChat lists a free plan.
- BestChat lists 7 features MagBot’s listing doesn’t mention, including Agent analytics, Behavior tracking, Business hours.
Head to head
The efficiency bridge between you and your customers.
- United States
- Australia
- United Kingdom
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · 20 AI knowledge entries
- · 80 AI chats per month
- · 80 Products AI learning
- · AI Insights feature
- · AI help me write feature
Starter
- · 1 agent seat
- · 100 AI knowledge entries
- · 300 AI chats per month
- · 300 Products AI learning
- · AI Insights feature
- · AI help me write feature
Basic
- · 1,000 AI chats per month
- · 1,000 Products AI learning
- · 3 agent seat
- · 400 AI knowledge entries
- · AI Insights feature
- · AI help me write feature
Growth
- · 3,000 AI chats per month
- · 3,000 Products AI learning
- · 6 agent seat
- · AI Insights feature
- · AI help me write feature
- · Unlimited AI knowledge entries
Basics Plan (Free)
- · 1000 AI Chats
- · AI Assist
- · Bot Customization
- · Chat Management
- · Order Assist
- · Product Recommendation
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface.
MagBot is an advanced AI chatbot tailored for e-commerce store, offering intelligent customer support and interaction capabilities. It streamlines customer service by automating responses to common queries, providing product recommendations, and assisting with order-related questions in real-time.
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
- Automates responses to customer queries for real-time support.
- Streamlines customer support by allowing customers to raise, track, and resolve
- Helps customers track, or inquire about their orders.
- Recommends products based on customer preferences and browsing behavior.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BestChat |  MagBot |
|---|---|---|
| Detected stores | 568 | Not published |
| Net store change, 28 days | −2 | 0 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, Australia, United Kingdom | Not published |
Reviews
| Measure | BestChat | MagBot |
|---|---|---|
| App Store rating | 4.7 ★ | 4.7 ★ |
| App Store reviews | 250(ahead) | 3 |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
BestChat and MagBot: common questions
- Is BestChat or MagBot cheaper?
- Only BestChat lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, BestChat or MagBot?
- On the Shopify App Store: BestChat 4.7 from 250 reviews and MagBot 4.7 from 3 reviews.
- What features does each app list that the other doesn’t?
- BestChat lists 7 the others don’t mention, such as Agent analytics, Behavior tracking, Business hours, Emojis and stickers. MagBot lists 4 the others don’t mention, such as AI recommendations, Cart recovery, Cross-sell, Order updates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 3, 2026 for BestChat, Oct 13, 2026 for MagBot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 3, 2026 for BestChat, Oct 13, 2026 for MagBot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.