BestChat: AI Chatbot+Live Chat vs LimeChat: WhatsApp Support+AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026.
The short answer
- BestChat is detected on 13× as many Shopify stores as LimeChat: 591 vs 47 as of Nov 8, 2026.
- On the Shopify App Store: BestChat 4.7 from 139 reviews and LimeChat 4.9 from 46 reviews.
- Only BestChat lists a free plan. Paid plans start at $10/month for BestChat and $199/month for LimeChat.
- BestChat lists 14 features LimeChat’s listing doesn’t mention, including Agent analytics, Agent avatar, Business hours.
Head to head
The efficiency bridge between you and your customers.
Helpdesk, Live Chat & automation. Upgrade Reamaze, Gorgias
- United States
- United Kingdom
- Australia
- India
- South Africa
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · 20 AI knowledge entries
- · 80 AI chats per month
- · 80 Products AI learning
- · AI Insights feature
- · AI help me write feature
Starter
- · 1 agent seat
- · 100 AI knowledge entries
- · 300 AI chats per month
- · 300 Products AI learning
- · AI Insights feature
- · AI help me write feature
Basic
- · 1,000 AI chats per month
- · 1,000 Products AI learning
- · 3 agent seat
- · 400 AI knowledge entries
- · AI Insights feature
- · AI help me write feature
Growth
- · 3,000 AI chats per month
- · 3,000 Products AI learning
- · 6 agent seat
- · AI Insights feature
- · AI help me write feature
- · Unlimited AI knowledge entries
Growth
- · 3 Agent Logins
- · Dedicated Onboarding Manager
- · Verified Official WhatsApp
- · WhatsApp Broadcasts
- · WhatsApp Journey(ABC+Order confirmation)
- · WhatsApp Support Inbox
Pro
- · 5 Agent Logins
- · Click-based Support & Commerce Chatbot
- · Dedicated Support
- · Everything in Growth +
- · Helpdesk for WhatsApp, Email, IG and FB
- · Segmentation and Cross-sell Journeys
Advanced
- · 2-way WhatsApp Journeys and Broadcasts
- · 8 Agent Logins
- · Custom Workflows and Integrations
- · Dedicated Growth Consultant
- · Everything in Pro +
- · Gen AI Support & Commerce Chatbot
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface.
LimeChat empowers brands with AI-powered WhatsApp support. It automates customer interactions with GPT-driven chatbots for seamless, scalable, human-like assistance. This enhances satisfaction and retention. LimeChat’s marketing tools drive repeat revenue through broadcasts, journeys, and direct selling. With spam-free marketing and dedicated experts, we ensure impactful results.
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
- 2-way WhatsApp Marketing: Abandoned Carts, Build-Your-Own Journeys & Segments
- GPT-Powered Support: Chatbots for amazing automation and experience
- WhatsApp Selling: Consultative Journeys, Catalogs, FAQs and Checkout on WhatsApp
- Complete CRM: Enable your agents with AI across WhatsApp, Email, FB, IG and Call
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BestChat |  LimeChat |
|---|---|---|
| Detected stores | 591(ahead) | 47 |
| Net store change, 28 days | −2 | +1 |
| Stores added, 28 days | 4(ahead) | 1 |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Health & Beauty, Apparel & Accessories, Home & Garden |
| Top store countries | United States, United Kingdom, Australia | India, South Africa |
Reviews
| Measure | BestChat | LimeChat |
|---|---|---|
| App Store rating | 4.7 ★ | 4.9 ★(ahead) |
| App Store reviews | 139(ahead) | 46 |
| New reviews, 28 days | 0(ahead) | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
BestChat and LimeChat: common questions
- Which is more popular, BestChat or LimeChat?
- BestChat is detected on 13× as many Shopify stores as LimeChat: 591 vs 47 as of Nov 8, 2026.
- Is BestChat or LimeChat cheaper?
- Only BestChat lists a free plan. Paid plans start at $10/month for BestChat and $199/month for LimeChat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, BestChat or LimeChat?
- On the Shopify App Store: BestChat 4.7 from 139 reviews and LimeChat 4.9 from 46 reviews.
- What features does each app list that the other doesn’t?
- BestChat lists 14 the others don’t mention, such as Agent analytics, Agent avatar, Business hours, Chat buttons. LimeChat lists 5 the others don’t mention, such as Chat flows, COD verification, Cross-sell, Order updates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.