BestChat: AI Chatbot+Live Chat vs goodChatBot: AI Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 10, 2026 for BestChat, Oct 26, 2026 for goodChatBot.
The short answer
- On the Shopify App Store: BestChat 4.7 from 139 reviews and goodChatBot 5.0 from 4 reviews.
- Both list a free plan. Paid plans start at $10/month for BestChat and $100/month for goodChatBot.
- goodChatBot lists 17 features BestChat’s listing doesn’t mention, including AI responses, AI summaries, Analytics.
Head to head
The efficiency bridge between you and your customers.
- United States
- Australia
- United Kingdom
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · 20 AI knowledge entries
- · 80 AI chats per month
- · 80 Products AI learning
- · AI Insights feature
- · AI help me write feature
Starter
- · 1 agent seat
- · 100 AI knowledge entries
- · 300 AI chats per month
- · 300 Products AI learning
- · AI Insights feature
- · AI help me write feature
Basic
- · 1,000 AI chats per month
- · 1,000 Products AI learning
- · 3 agent seat
- · 400 AI knowledge entries
- · AI Insights feature
- · AI help me write feature
Growth
- · 3,000 AI chats per month
- · 3,000 Products AI learning
- · 6 agent seat
- · AI Insights feature
- · AI help me write feature
- · Unlimited AI knowledge entries
Free
- · 50 AI replies per month
- · Assign chats & customize chat widget
- · Cart, checkout, orders & returns help
- · Custom AI instructions and chat flows
- · Multilingual chat & 7-day chat history
- · Test features from higher plans
Silver
- · 10,000 AI replies per month
- · 12-month chat history
- · All Free features included
- · Analytics, insights & reports
- · Connect up to 2 supported Shopify apps
- · Email Support
Silver Plus
- · 3 months post-launch AI optimization
- · All Silver features included
- · Assisted AI tool configuration
- · Assisted AI training using your content
- · Assisted chatbot setup by our team
- · Priority support
Gold
- · 20,000 AI replies per month
- · 24-month chat history
- · All Silver features included
- · Connect up to 4 supported Shopify apps
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface.
goodChatBot is an AI chatbot for Shopify stores that answers product and support questions using store data, data from Shopify Apps, connected tools, merchant instructions, and historical support conversations. Unlike generic AI chatbots, goodChatBot is customized and trained for each store to deliver more accurate, business-specific responses.
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
- Answer questions using store data, Shopify apps, support history & documents
- Recommend products, answer policy questions, add to cart, order status & returns
- Connect Shopify apps and third-party tools; follow custom instructions and flows
- Support customer conversations across 60+ languages
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BestChat |  goodChatBot |
|---|---|---|
| Detected stores | 606 | Not published |
| Net store change, 28 days | −1 | 0 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, Australia, United Kingdom | Not published |
Reviews
| Measure | BestChat | goodChatBot |
|---|---|---|
| App Store rating | 4.7 ★ | 5.0 ★(ahead) |
| App Store reviews | 139(ahead) | 4 |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | BestChat | goodChatBot |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $10/month(ahead) | $100/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | BestChat | goodChatBot |
|---|---|---|
| Shopify category rank | #109(ahead) | #186 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 5, 2022 | Sep 25, 2026 |
| Languages | 2 | 1 |
| Developer | BestChat | Automatikly Business Pvt Ltd |
FAQ
BestChat and goodChatBot: common questions
- Is BestChat or goodChatBot cheaper?
- Both list a free plan. Paid plans start at $10/month for BestChat and $100/month for goodChatBot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, BestChat or goodChatBot?
- On the Shopify App Store: BestChat 4.7 from 139 reviews and goodChatBot 5.0 from 4 reviews.
- What features does each app list that the other doesn’t?
- BestChat lists 9 the others don’t mention, such as Agent analytics, Agent avatar, Behavior tracking, Business hours. goodChatBot lists 17 the others don’t mention, such as AI responses, AI summaries, Analytics, Auto-reply. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 10, 2026 for BestChat, Oct 26, 2026 for goodChatBot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 10, 2026 for BestChat, Oct 26, 2026 for goodChatBot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.