BestChat: AI Chatbot+Live Chat vs Formilla Live Chat + Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026.
The short answer
- BestChat is detected on 8.5× as many Shopify stores as Formilla Live Chat + Chatbot: 597 vs 70 as of Nov 8, 2026.
- On the Shopify App Store: BestChat 4.7 from 139 reviews and Formilla Live Chat + Chatbot 5.0 from 21 reviews.
- Both list a free plan. Paid plans start at $10/month for BestChat and $17.49/month for Formilla Live Chat + Chatbot.
- BestChat lists 19 features Formilla Live Chat + Chatbot’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
The efficiency bridge between you and your customers.
Live chat with visitors in real-time.
- United States
- United Kingdom
- Australia
- United States
- United Kingdom
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · 20 AI knowledge entries
- · 80 AI chats per month
- · 80 Products AI learning
- · AI Insights feature
- · AI help me write feature
Starter
- · 1 agent seat
- · 100 AI knowledge entries
- · 300 AI chats per month
- · 300 Products AI learning
- · AI Insights feature
- · AI help me write feature
Basic
- · 1,000 AI chats per month
- · 1,000 Products AI learning
- · 3 agent seat
- · 400 AI knowledge entries
- · AI Insights feature
- · AI help me write feature
Growth
- · 3,000 AI chats per month
- · 3,000 Products AI learning
- · 6 agent seat
- · AI Insights feature
- · AI help me write feature
- · Unlimited AI knowledge entries
Free
- · 1 Chat Agent
- · Banned Visitors*
- · Canned Messages*
- · Custom Branding + Language
- · Marketing Popups*
- · Mobile apps for iPhone/Android
Premium
- · 3rd Party Integrations
- · A.I. Chatbots*
- · Automatic Chat Popups
- · Chat Departments
- · Custom Schedule
- · Everything in Free and:
Professional
- · 2 Chat Agents
- · A.I. Chatbots*
- · Everything in Premium and:
- · File Sharing
- · Marketing Popups*
- · Real-time Visitor Monitoring
Enterprise
- · A.I. Chatbots*
- · AI Insights & Reporting
- · AI Setup & Training
- · Advanced Integrations
- · Custom Implementation
- · Dedicated Onboarding
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface.
Formilla Live Chat offers real-time chat and A.I. Chatbots powered by ChatGPT, which have proven to increase sales and improve support. Add a "Chat with us" button to your website now. Customers prefer live chat over phone & email since they can get immediate assistance. Be sure to check out our marketing popups to engage customers in various cool ways. All packages come with marketing features.
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
- See visitors on your site in real-time and request to chat right from our app.
- Enable a chatbot to qualify leads 24/7 and market your products automatically.
- Live chat with your customers from anywhere in the world with our mobile apps.
- Marketing popups to promote your products in engaging ways to boost conversions.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BestChat |  Formilla Live Chat + Chatbot |
|---|---|---|
| Detected stores | 597(ahead) | 70 |
| Net store change, 28 days | −2 | −1 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Apparel & Accessories, Home & Garden, Electronics |
| Top store countries | United States, United Kingdom, Australia | United States, United Kingdom, Canada |
Reviews
| Measure | BestChat | Formilla Live Chat + Chatbot |
|---|---|---|
| App Store rating | 4.7 ★ | 5.0 ★(ahead) |
| App Store reviews | 139(ahead) | 21 |
| New reviews, 28 days | 0 | 0(ahead) |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | BestChat | Formilla Live Chat + Chatbot |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $10/month(ahead) | $17.49/month |
| Longest free trial | Not listed | 15 days |
| Plans listed | 4 | 4 |
Listing
| Measure | BestChat | Formilla Live Chat + Chatbot |
|---|---|---|
| Shopify category rank | #108(ahead) | #334 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 5, 2022 | Jun 3, 2014 |
| Languages | 2 | 1 |
| Developer | BestChat | Formilla.com |
FAQ
BestChat and Formilla Live Chat + Chatbot: common questions
- Which is more popular, BestChat or Formilla Live Chat + Chatbot?
- BestChat is detected on 8.5× as many Shopify stores as Formilla Live Chat + Chatbot: 597 vs 70 as of Nov 8, 2026.
- Is BestChat or Formilla Live Chat + Chatbot cheaper?
- Both list a free plan. Paid plans start at $10/month for BestChat and $17.49/month for Formilla Live Chat + Chatbot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, BestChat or Formilla Live Chat + Chatbot?
- On the Shopify App Store: BestChat 4.7 from 139 reviews and Formilla Live Chat + Chatbot 5.0 from 21 reviews.
- What features does each app list that the other doesn’t?
- BestChat lists 19 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, Behavior tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.