BestChat: AI Chatbot+Live Chat vs Flowend AI Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 12, 2026 for BestChat, Oct 14, 2026 for Flowend AI Chatbot.
The short answer
- Only BestChat lists a free plan. Paid plans start at $10/month for BestChat and $20/month for Flowend AI Chatbot.
- BestChat lists 11 features Flowend AI Chatbot’s listing doesn’t mention, including Agent analytics, Agent avatar, Behavior tracking.
Head to head
The efficiency bridge between you and your customers.
- United States
- Australia
- United Kingdom
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · 20 AI knowledge entries
- · 80 AI chats per month
- · 80 Products AI learning
- · AI Insights feature
- · AI help me write feature
Starter
- · 1 agent seat
- · 100 AI knowledge entries
- · 300 AI chats per month
- · 300 Products AI learning
- · AI Insights feature
- · AI help me write feature
Basic
- · 1,000 AI chats per month
- · 1,000 Products AI learning
- · 3 agent seat
- · 400 AI knowledge entries
- · AI Insights feature
- · AI help me write feature
Growth
- · 3,000 AI chats per month
- · 3,000 Products AI learning
- · 6 agent seat
- · AI Insights feature
- · AI help me write feature
- · Unlimited AI knowledge entries
Basic Plan
- · Answer general & product questions
- · Email support
- · Unlimited clients
- · Up to 100 products
- · Up to 70 conversations
Standard Plan
- · Answer general & product questions
- · Email support
- · Live chat integration
- · Unlimited clients
- · Up to 175 conversations
- · Up to 250 products
Premium Plan
- · Answer general & product questions
- · Email support
- · Live chat integration
- · Unlimited clients
- · Up to 1000 conversations
- · Up to 2500 products
Advanced Plan
- · Answer general & product questions
- · Email support
- · Live chat integration
- · Unlimited clients
- · Up to 2000 conversations
- · Up to 5000 products
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface.
Flowend Chatbot enhances customer interactions with intelligent, customizable conversations. Set initial questions with conditional visibility, trigger product-specific queries when customers ask about listings, and display matching products with direct links.
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
- Smart & Conditional Conversations
- Product Search & Listing
- Customizable Chat & Live Handoff
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BestChat |  Flowend AI Chatbot |
|---|---|---|
| Detected stores | 637 | Not published |
| Net store change, 28 days | +1 | 0 |
| Stores added, 28 days | 5 | Not enough data |
| Big-brand share | 7% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, Australia, United Kingdom | Not published |
Reviews
| Measure | BestChat | Flowend AI Chatbot |
|---|---|---|
| App Store rating | 4.7 ★ | Not published |
| App Store reviews | 139 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | BestChat | Flowend AI Chatbot |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $10/month(ahead) | $20/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | 4 | 4 |
Listing
| Measure | BestChat | Flowend AI Chatbot |
|---|---|---|
| Shopify category rank | #109(ahead) | #766 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 5, 2022 | Sep 12, 2025 |
| Languages | 2 | 1 |
| Developer | BestChat | Flowend Ltd |
FAQ
BestChat and Flowend AI Chatbot: common questions
- Is BestChat or Flowend AI Chatbot cheaper?
- Only BestChat lists a free plan. Paid plans start at $10/month for BestChat and $20/month for Flowend AI Chatbot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- BestChat lists 11 the others don’t mention, such as Agent analytics, Agent avatar, Behavior tracking, Business hours. Flowend AI Chatbot lists 1 the others don’t mention, such as Chat flows. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 12, 2026 for BestChat, Oct 14, 2026 for Flowend AI Chatbot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 12, 2026 for BestChat, Oct 14, 2026 for Flowend AI Chatbot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.