BestChat: AI Chatbot+Live Chat vs CSS AI Sales Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for BestChat, Oct 13, 2026 for CSS AI Sales Chatbot.
The short answer
- Both list a free plan. Paid plans start at $10/month for BestChat and $29.99/month for CSS AI Sales Chatbot.
- BestChat lists 9 features CSS AI Sales Chatbot’s listing doesn’t mention, including Agent analytics, Behavior tracking, Business hours.
Head to head
The efficiency bridge between you and your customers.
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · 20 AI knowledge entries
- · 80 AI chats per month
- · 80 Products AI learning
- · AI Insights feature
- · AI help me write feature
Starter
- · 1 agent seat
- · 100 AI knowledge entries
- · 300 AI chats per month
- · 300 Products AI learning
- · AI Insights feature
- · AI help me write feature
Basic
- · 1,000 AI chats per month
- · 1,000 Products AI learning
- · 3 agent seat
- · 400 AI knowledge entries
- · AI Insights feature
- · AI help me write feature
Growth
- · 3,000 AI chats per month
- · 3,000 Products AI learning
- · 6 agent seat
- · AI Insights feature
- · AI help me write feature
- · Unlimited AI knowledge entries
Free Plan
- · 50 Bot replies/month
- · Chat management panel
- · Custom bot branding
- · Discounts upsell
- · Email support
- · Products upsell
Basic Plan
- · 1k Bot replies/month
- · Chat management panel
- · Custom bot branding
- · Discounts upsell
- · Email support
- · Products upsell
Advance Plan
- · 2k Bot replies/month
- · Chat management panel
- · Custom bot branding
- · Discounts upsell
- · Email support
- · Products upsell
Enterprise Plan
- · 4k Bot replies/month
- · Chat management panel
- · Custom bot branding
- · Discounts upsell
- · Email support
- · Products upsell
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface.
Enhance your online store with our AI sales chatbot. It answers customer questions, suggests products based on their needs, and shows available discounts, all in natural language. You can customize its appearance to match your store, and it automatically syncs with your product data. It also helps manage your admin inbox.
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
- Customizable Bot Appearance
- Automatic Sync with Products & Discounts
- Playground for testing the bot before publishing
- Recommends products and discounts in natural language
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BestChat |  CSS AI Sales Chatbot |
|---|---|---|
| Detected stores | 595 | Not published |
| Net store change, 28 days | −2 | 0 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | BestChat | CSS AI Sales Chatbot |
|---|---|---|
| App Store rating | 4.7 ★ | Not published |
| App Store reviews | 139 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | BestChat | CSS AI Sales Chatbot |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $10/month(ahead) | $29.99/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | BestChat | CSS AI Sales Chatbot |
|---|---|---|
| Shopify category rank | #108(ahead) | #588 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 5, 2022 | Jul 24, 2024 |
| Languages | 2 | 1 |
| Developer | BestChat | Chief Software Solutions |
FAQ
BestChat and CSS AI Sales Chatbot: common questions
- Is BestChat or CSS AI Sales Chatbot cheaper?
- Both list a free plan. Paid plans start at $10/month for BestChat and $29.99/month for CSS AI Sales Chatbot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- BestChat lists 9 the others don’t mention, such as Agent analytics, Behavior tracking, Business hours, Chat buttons. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for BestChat, Oct 13, 2026 for CSS AI Sales Chatbot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for BestChat, Oct 13, 2026 for CSS AI Sales Chatbot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.