BestChat: AI Chatbot+Live Chat vs Chatnative: AI Live Chat 2.0
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for BestChat, Oct 13, 2026 for Chatnative.
The short answer
- Both list a free plan. Paid plans start at $10/month for BestChat and $49/month for Chatnative.
- BestChat lists 6 features Chatnative’s listing doesn’t mention, including Agent analytics, Behavior tracking, Business hours.
Head to head
The efficiency bridge between you and your customers.
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · 20 AI knowledge entries
- · 80 AI chats per month
- · 80 Products AI learning
- · AI Insights feature
- · AI help me write feature
Starter
- · 1 agent seat
- · 100 AI knowledge entries
- · 300 AI chats per month
- · 300 Products AI learning
- · AI Insights feature
- · AI help me write feature
Basic
- · 1,000 AI chats per month
- · 1,000 Products AI learning
- · 3 agent seat
- · 400 AI knowledge entries
- · AI Insights feature
- · AI help me write feature
Growth
- · 3,000 AI chats per month
- · 3,000 Products AI learning
- · 6 agent seat
- · AI Insights feature
- · AI help me write feature
- · Unlimited AI knowledge entries
Free
- · 100 chats per month
- · 1000 AI trained products
- · AI inbox & auto-reply LIMITED
- · Analytics & email follow-ups LIMITED
- · Digital Employees LIMITED
- · Knowledge base sync
Starter
- · 1000 chats per month
- · 5000 AI trained products
- · AI inbox & auto-reply (iOS & Web)
- · Analytics & email follow-ups
- · Digital Employees
- · Knowledge base sync
Pro
- · 20000 AI trained products
- · 6000 chats per month
- · AI inbox & auto-reply (iOS & Web)
- · Analytics & email follow-ups
- · Digital Employees
- · Knowledge base sync
Scale
- · 15000 chats per month
- · 50000 AI trained products
- · AI inbox & auto-reply (iOS & Web)
- · Analytics & email follow-ups
- · Digital Employees
- · Knowledge base sync
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface.
Chatnative is an AI live chat and AI chatbot for Shopify that increases sales and automates customer support with a shared inbox. It answers questions, recommends, engage customers and handles orders 24/7. It learns your brand, products, and voice to deliver consistent, high-quality conversations.
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
- 24/7 AI Agent Across Site & Social
- Customer Support That Actually Does the Work
- Sales Conversations, Not Just FAQs
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BestChat |  Chatnative |
|---|---|---|
| Detected stores | 597 | Not published |
| Net store change, 28 days | −2 | 0 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | BestChat | Chatnative |
|---|---|---|
| App Store rating | 4.7 ★ | Not published |
| App Store reviews | 139 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | BestChat | Chatnative |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $10/month(ahead) | $49/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | 4 | 4 |
Listing
| Measure | BestChat | Chatnative |
|---|---|---|
| Shopify category rank | #109(ahead) | #982 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 5, 2022 | Jan 9, 2026 |
| Languages | 2 | 1 |
| Developer | BestChat | chatnative |
FAQ
BestChat and Chatnative: common questions
- Is BestChat or Chatnative cheaper?
- Both list a free plan. Paid plans start at $10/month for BestChat and $49/month for Chatnative. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- BestChat lists 6 the others don’t mention, such as Agent analytics, Behavior tracking, Business hours, Emojis and stickers. Chatnative lists 6 the others don’t mention, such as Chat assignment, Chat flows, Cross-sell, Order updates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for BestChat, Oct 13, 2026 for Chatnative; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for BestChat, Oct 13, 2026 for Chatnative. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.