BestChat: AI Chatbot+Live Chat vs Chatlinks AI Chatbot Builder
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for BestChat, Oct 13, 2026 for Chatlinks AI Chatbot Builder.
The short answer
- Both list a free plan. Paid plans start at $10/month for BestChat and $20/month for Chatlinks AI Chatbot Builder.
- BestChat lists 9 features Chatlinks AI Chatbot Builder’s listing doesn’t mention, including Agent analytics, Behavior tracking, Chat window.
Head to head
The efficiency bridge between you and your customers.
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · 20 AI knowledge entries
- · 80 AI chats per month
- · 80 Products AI learning
- · AI Insights feature
- · AI help me write feature
Starter
- · 1 agent seat
- · 100 AI knowledge entries
- · 300 AI chats per month
- · 300 Products AI learning
- · AI Insights feature
- · AI help me write feature
Basic
- · 1,000 AI chats per month
- · 1,000 Products AI learning
- · 3 agent seat
- · 400 AI knowledge entries
- · AI Insights feature
- · AI help me write feature
Growth
- · 3,000 AI chats per month
- · 3,000 Products AI learning
- · 6 agent seat
- · AI Insights feature
- · AI help me write feature
- · Unlimited AI knowledge entries
Build Chatbot Free
- · Build your first chatbot in minutes
- · Cancel account anytime
- · Only Email sign-up required
- · Test all features from pro plan
- · Test before committing to plan
Monthly Pro Plan
- · 2000 character maximum per message
- · Cancel subscription anytime
- · Generous Message Limits (50 per session)
- · Manage Business Info & Products Easily
- · Unlimited Custom Chatbots
- · Unlimited Customization (colours, theme)
Yearly Pro Plan
- · Cancel anytime
- · Everything included in the monthly plan
- · Get 2 months free!
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface.
Chatlinks is an AI-powered business chatbot that instantly answers customer questions, automates support, captures leads, and boosts conversions by training on your own website, products, and FAQs, helping you save time and money while delivering 24/7 customer service.
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
- Build your own chatbots in minutes, no support teams or setup calls needed.
- Match your brand with full colour, style, and message customization.
- AI can provide product suggestions based on customers needs & requests.
- Train AI using your real FAQs, products, and business information easily.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BestChat |  Chatlinks AI Chatbot Builder |
|---|---|---|
| Detected stores | 597 | Not published |
| Net store change, 28 days | −2 | 0 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | BestChat | Chatlinks AI Chatbot Builder |
|---|---|---|
| App Store rating | 4.7 ★ | Not published |
| App Store reviews | 139 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | BestChat | Chatlinks AI Chatbot Builder |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $10/month(ahead) | $20/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 3 |
Listing
| Measure | BestChat | Chatlinks AI Chatbot Builder |
|---|---|---|
| Shopify category rank | #109(ahead) | #759 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 5, 2022 | Apr 15, 2026 |
| Languages | 2 | 1 |
| Developer | BestChat | Chatlinks Ai |
FAQ
BestChat and Chatlinks AI Chatbot Builder: common questions
- Is BestChat or Chatlinks AI Chatbot Builder cheaper?
- Both list a free plan. Paid plans start at $10/month for BestChat and $20/month for Chatlinks AI Chatbot Builder. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- BestChat lists 9 the others don’t mention, such as Agent analytics, Behavior tracking, Chat window, Discounts. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for BestChat, Oct 13, 2026 for Chatlinks AI Chatbot Builder; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for BestChat, Oct 13, 2026 for Chatlinks AI Chatbot Builder. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.