BestChat: AI Chatbot+Live Chat vs Chatkit ‑ AI Chatbot & Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for BestChat, Nov 4, 2026 for Chatkit.
The short answer
- On the Shopify App Store: BestChat 4.7 from 139 reviews and Chatkit 5.0 from 1 reviews.
- Both list a free plan. Paid plans start at $10/month for BestChat and $29/month for Chatkit.
- Chatkit lists 8 features BestChat’s listing doesn’t mention, including Chat assignment, Chat flows, Cross-sell.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · 20 AI knowledge entries
- · 80 AI chats per month
- · 80 Products AI learning
- · AI Insights feature
- · AI help me write feature
Starter
- · 1 agent seat
- · 100 AI knowledge entries
- · 300 AI chats per month
- · 300 Products AI learning
- · AI Insights feature
- · AI help me write feature
Basic
- · 1,000 AI chats per month
- · 1,000 Products AI learning
- · 3 agent seat
- · 400 AI knowledge entries
- · AI Insights feature
- · AI help me write feature
Growth
- · 3,000 AI chats per month
- · 3,000 Products AI learning
- · 6 agent seat
- · AI Insights feature
- · AI help me write feature
- · Unlimited AI knowledge entries
Free
- · 150 messages/mo
- · Branded widget
- · Engage & Flows
- · Order tracking & Assistance
- · Up to 250 products
Starter
- · 1,500 messages/mo
- · Branded widget
- · Engage & Flows
- · Order tracking & Assistance
- · Up to 1,000 products
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface.
Shoppers ask, browse and buy in the same chat. Deliver the best chatbot experience for your Shopify store with Chatkit. The smart AI assistant surfaces products suggestions, suggests complementary items, and answers questions leveraging your shops information and supporting knowledge. Live order tracking and human handoff sit in the same thread, covering the full journey from first question to delivery.
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
- Turn browsing into buying with a conversational AI shopping assistant
- Lift basket size with smart bundles and Add to cart inside the chat
- Deflect repetitive support questions with instant 24/7 answer
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BestChat |  Chatkit |
|---|---|---|
| Detected stores | 598 | Not published |
| Net store change, 28 days | −2 | 0 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | BestChat | Chatkit |
|---|---|---|
| App Store rating | 4.7 ★ | 5.0 ★(ahead) |
| App Store reviews | 139(ahead) | 1 |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
BestChat and Chatkit: common questions
- Is BestChat or Chatkit cheaper?
- Both list a free plan. Paid plans start at $10/month for BestChat and $29/month for Chatkit. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, BestChat or Chatkit?
- On the Shopify App Store: BestChat 4.7 from 139 reviews and Chatkit 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- BestChat lists 7 the others don’t mention, such as Behavior tracking, Business hours, Color and font, Emojis and stickers. Chatkit lists 8 the others don’t mention, such as Chat assignment, Chat flows, Cross-sell, Customer insights. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for BestChat, Nov 4, 2026 for Chatkit; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for BestChat, Nov 4, 2026 for Chatkit. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.