BestChat: AI Chatbot+Live Chat vs ChatBase : Al Sales Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for BestChat, Sep 28, 2025 for ChatBase.
The short answer
- On the Shopify App Store: BestChat 4.7 from 139 reviews and ChatBase 5.0 from 2 reviews.
- Both list a free plan. Paid plans start at $10/month for BestChat and $29/month for ChatBase.
- BestChat lists 13 features ChatBase’s listing doesn’t mention, including Agent analytics, Agent avatar, Business hours.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · 20 AI knowledge entries
- · 80 AI chats per month
- · 80 Products AI learning
- · AI Insights feature
- · AI help me write feature
Starter
- · 1 agent seat
- · 100 AI knowledge entries
- · 300 AI chats per month
- · 300 Products AI learning
- · AI Insights feature
- · AI help me write feature
Basic
- · 1,000 AI chats per month
- · 1,000 Products AI learning
- · 3 agent seat
- · 400 AI knowledge entries
- · AI Insights feature
- · AI help me write feature
Growth
- · 3,000 AI chats per month
- · 3,000 Products AI learning
- · 6 agent seat
- · AI Insights feature
- · AI help me write feature
- · Unlimited AI knowledge entries
Basic
- · 30 replies/month
- · GPT-4 AI Training
- · Priority Support
Standard
- · 500 replies/month
- · GPT-4 AI Training
- · Priority Support
Plus
- · 5000 replies/month
- · GPT-4 AI Training
- · Priority Support
Ultimate
- · GPT-4 AI Training
- · Priority Support
- · Unlimited replies
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface.
ChatBase: Optimize Your Sales with GPT-4 AI Elevate your sales with ChatBase, our advanced GPT-4 AI assistant. Available 24/7, it provides instant customer support and integrates seamlessly into your store. ChatBase handles inquiries, tracks orders, and offers personalized recommendations effortlessly. Say goodbye to wait times and language barriers, and welcome increased sales and happier customers.
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
- Brand-Customizable Chatbot.
- Edit Responses for Perfect Tone.
- Monitor All Chats Anytime.
- One-Click Store Integration.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BestChat |  ChatBase |
|---|---|---|
| Detected stores | 593 | Not published |
| Net store change, 28 days | −2 | 0 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | BestChat | ChatBase |
|---|---|---|
| App Store rating | 4.7 ★ | 5.0 ★(ahead) |
| App Store reviews | 139(ahead) | 2 |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
BestChat and ChatBase: common questions
- Is BestChat or ChatBase cheaper?
- Both list a free plan. Paid plans start at $10/month for BestChat and $29/month for ChatBase. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, BestChat or ChatBase?
- On the Shopify App Store: BestChat 4.7 from 139 reviews and ChatBase 5.0 from 2 reviews.
- What features does each app list that the other doesn’t?
- BestChat lists 13 the others don’t mention, such as Agent analytics, Agent avatar, Business hours, Chat buttons. ChatBase lists 2 the others don’t mention, such as Customer insights, Order updates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for BestChat, Sep 28, 2025 for ChatBase; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for BestChat, Sep 28, 2025 for ChatBase. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.