BestChat: AI Chatbot+Live Chat vs CatMap: AI Negotiate & Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 5, 2026 for BestChat, Oct 13, 2026 for CatMap.
The short answer
- Only BestChat lists a free plan. Paid plans start at $10/month for BestChat and $29/month for CatMap.
- BestChat lists 17 features CatMap’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
- United States
- Australia
- United Kingdom
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · 20 AI knowledge entries
- · 80 AI chats per month
- · 80 Products AI learning
- · AI Insights feature
- · AI help me write feature
Starter
- · 1 agent seat
- · 100 AI knowledge entries
- · 300 AI chats per month
- · 300 Products AI learning
- · AI Insights feature
- · AI help me write feature
Basic
- · 1,000 AI chats per month
- · 1,000 Products AI learning
- · 3 agent seat
- · 400 AI knowledge entries
- · AI Insights feature
- · AI help me write feature
Growth
- · 3,000 AI chats per month
- · 3,000 Products AI learning
- · 6 agent seat
- · AI Insights feature
- · AI help me write feature
- · Unlimited AI knowledge entries
Starter
- · 2% commission (Capped at $199/mo)
- · Free to Install
- · Fully automated invoicing
- · Secure Shopify Checkout
Growth
- · 1% commission (Capped at $199/mo)
- · 7-Day Free Trial
- · Fully automated invoicing
- · Secure Shopify Checkout
Pro
- · 0% commission (Unlimited volume)
- · 7-Day Free Trial
- · Fully automated invoicing
- · Secure Shopify Checkout
AI Pro
- · 0% commission (Unlimited volume)
- · 7-Day Free Trial
- · AI to handle negotiations 24/7
- · Fully automated invoicing
- · Secure Shopify Checkout
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface.
Stop losing sales to rigid pricing. CatMap adds a hybrid sales support and "Make a Deal" chat directly to your product pages. Buyers can ask questions or propose a price. Your AI Auto-Pilot counters and closes deals 24/7 within your margins, or your human team can take over to close B2B, wholesale, and high-ticket orders. Accepted deals instantly become secure Shopify checkout links via Draft Orders.
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
- Live Pre-Sales Chat: Answer product questions and lock in buyers instantly.
- Negotiate Prices: Let B2B & B2C buyers negotiate custom terms and haggle.
- Instant Draft Orders: Auto-generate Shopify checkout links for accepted deals.
- Improve Conversions: Flexible prices for wholesale, vintage, and luxury goods.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BestChat |  CatMap |
|---|---|---|
| Detected stores | 585 | Not published |
| Net store change, 28 days | −3 | 0 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, Australia, United Kingdom | Not published |
Reviews
| Measure | BestChat | CatMap |
|---|---|---|
| App Store rating | 4.7 ★ | Not published |
| App Store reviews | 141 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
BestChat and CatMap: common questions
- Is BestChat or CatMap cheaper?
- Only BestChat lists a free plan. Paid plans start at $10/month for BestChat and $29/month for CatMap. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- BestChat lists 17 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, Behavior tracking. CatMap lists 5 the others don’t mention, such as Buttons, Convert quote to order, Counter offers, Custom display. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 5, 2026 for BestChat, Oct 13, 2026 for CatMap; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 5, 2026 for BestChat, Oct 13, 2026 for CatMap. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.