BestChat: AI Chatbot+Live Chat vs Browsebuddy
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 10, 2026 for BestChat, Oct 13, 2026 for Browsebuddy.
The short answer
- Both list a free plan. Paid plans start at $10/month for BestChat and $29/month for Browsebuddy.
- BestChat lists 19 features Browsebuddy’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
The efficiency bridge between you and your customers.
- United States
- Australia
- United Kingdom
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · 20 AI knowledge entries
- · 80 AI chats per month
- · 80 Products AI learning
- · AI Insights feature
- · AI help me write feature
Starter
- · 1 agent seat
- · 100 AI knowledge entries
- · 300 AI chats per month
- · 300 Products AI learning
- · AI Insights feature
- · AI help me write feature
Basic
- · 1,000 AI chats per month
- · 1,000 Products AI learning
- · 3 agent seat
- · 400 AI knowledge entries
- · AI Insights feature
- · AI help me write feature
Growth
- · 3,000 AI chats per month
- · 3,000 Products AI learning
- · 6 agent seat
- · AI Insights feature
- · AI help me write feature
- · Unlimited AI knowledge entries
Free
- · 30 messages/month
- · 500 products supported
- · Basic AI Training
- · Customer support chat disabled
- · Standard Support
Starter
- · 1500 products supported
- · 300 messages/month
- · Customer support chat enabled
- · Priority Support
- · Pro AI Training
Growth
- · 1200 messages/month
- · 5000 products supported
- · Customer support chat enabled
- · Priority Support
- · Pro AI Training
Business
- · 10000 products supported
- · 4200 messages/month
- · Customer support chat enabled
- · Priority Support
- · Pro AI Training
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface.
Boost your Shopify store with Browsebuddy, an AI-powered chatbot that enhances customer support and shopping experiences. Providing 24/7 instant assistance, Browsebuddy learns your products and orders to automate inquiries, offer personalized recommendations, and track orders seamlessly. Increase sales and customer satisfaction with Browsebuddy for Shopify.
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
- 24/7 Instant Customer Support: Browsebuddy provides round-the-clock assistance
- Personalized Recommendations: Tailored product suggestions to boost sales.
- Seamless Order Tracking: Easy order tracking for enhanced customer satisfaction
- Dashboard: Customer Analytics
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BestChat |  Browsebuddy |
|---|---|---|
| Detected stores | 612 | Not published |
| Net store change, 28 days | −1 | 0 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, Australia, United Kingdom | Not published |
Reviews
| Measure | BestChat | Browsebuddy |
|---|---|---|
| App Store rating | 4.7 ★ | Not published |
| App Store reviews | 139 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | BestChat | Browsebuddy |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $10/month(ahead) | $29/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | BestChat | Browsebuddy |
|---|---|---|
| Shopify category rank | #109 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 5, 2022 | Apr 5, 2024 |
| Languages | 2 | Not published |
| Developer | BestChat | AI Antics LDA |
FAQ
BestChat and Browsebuddy: common questions
- Is BestChat or Browsebuddy cheaper?
- Both list a free plan. Paid plans start at $10/month for BestChat and $29/month for Browsebuddy. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- BestChat lists 19 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, Behavior tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 10, 2026 for BestChat, Oct 13, 2026 for Browsebuddy; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 10, 2026 for BestChat, Oct 13, 2026 for Browsebuddy. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.