BestChat: AI Chatbot+Live Chat vs Biz‑Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for BestChat, Oct 13, 2026 for Biz‑Chatbot.
The short answer
- Only BestChat lists a free plan. Paid plans start at $10/month for BestChat and $59/month for Biz‑Chatbot.
- BestChat lists 12 features Biz‑Chatbot’s listing doesn’t mention, including Agent analytics, Agent avatar, Behavior tracking.
Head to head
The efficiency bridge between you and your customers.
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · 20 AI knowledge entries
- · 80 AI chats per month
- · 80 Products AI learning
- · AI Insights feature
- · AI help me write feature
Starter
- · 1 agent seat
- · 100 AI knowledge entries
- · 300 AI chats per month
- · 300 Products AI learning
- · AI Insights feature
- · AI help me write feature
Basic
- · 1,000 AI chats per month
- · 1,000 Products AI learning
- · 3 agent seat
- · 400 AI knowledge entries
- · AI Insights feature
- · AI help me write feature
Growth
- · 3,000 AI chats per month
- · 3,000 Products AI learning
- · 6 agent seat
- · AI Insights feature
- · AI help me write feature
- · Unlimited AI knowledge entries
Basic
- · 1 AI-powered chatbot — paste one line to
- · Answers customer questions from PDF
- · Lead capture — name and email saved
- · Up to 45,000 AI tokens per month
PRO
- · Abandoned cart recovery
- · Conversation intelligence report
- · Inventory awareness
- · Order tracking — looks up orders
- · Replies in any language — auto-detects
- · Up to 2 bots across your stores
Business
- · Export reports as PDF
- · Full reports suite
- · Integration dashboard
- · Post-purchase upsell
- · Team inbox
- · Unlimited automations
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface.
Biz Chatbot helps Shopify stores answer shopper questions instantly and guide them to suitable products based on store inventory. It acts as a real-time sales assistant that understands customer intent and presents relevant items from the catalog. This helps shoppers make decisions faster, reduces repetitive support, and keeps product discovery inside the store.
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
- AI Product Recommendations – Suggests the appropriate products instantly
- Inventory-Aware Responses – Only recommends in-stock products
- Multi-Language Chat – Responds to customers in multiple languages
- Real-Time Sales Assistant – Answers questions and guides buyers
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BestChat |  Biz‑Chatbot |
|---|---|---|
| Detected stores | 593 | Not published |
| Net store change, 28 days | −2 | 0 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | BestChat | Biz‑Chatbot |
|---|---|---|
| App Store rating | 4.7 ★ | Not published |
| App Store reviews | 139 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | BestChat | Biz‑Chatbot |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $10/month(ahead) | $59/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | 4 | 3 |
Listing
| Measure | BestChat | Biz‑Chatbot |
|---|---|---|
| Shopify category rank | #108(ahead) | #1020 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 5, 2022 | May 20, 2026 |
| Languages | 2 | 10 |
| Developer | BestChat | GAMC UNCHAINED |
FAQ
BestChat and Biz‑Chatbot: common questions
- Is BestChat or Biz‑Chatbot cheaper?
- Only BestChat lists a free plan. Paid plans start at $10/month for BestChat and $59/month for Biz‑Chatbot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- BestChat lists 12 the others don’t mention, such as Agent analytics, Agent avatar, Behavior tracking, Business hours. Biz‑Chatbot lists 2 the others don’t mention, such as Cart recovery, Order updates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for BestChat, Oct 13, 2026 for Biz‑Chatbot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for BestChat, Oct 13, 2026 for Biz‑Chatbot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.