BestChat: AI Chatbot+Live Chat vs Bestchatbot AI Assistant
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for BestChat, Oct 14, 2026 for Bestchatbot AI Assistant.
The short answer
- Only BestChat lists a free plan. Paid plans start at $10/month for BestChat and $39/month for Bestchatbot AI Assistant.
- BestChat lists 6 features Bestchatbot AI Assistant’s listing doesn’t mention, including Behavior tracking, Business hours, Discounts.
Head to head
The efficiency bridge between you and your customers.
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · 20 AI knowledge entries
- · 80 AI chats per month
- · 80 Products AI learning
- · AI Insights feature
- · AI help me write feature
Starter
- · 1 agent seat
- · 100 AI knowledge entries
- · 300 AI chats per month
- · 300 Products AI learning
- · AI Insights feature
- · AI help me write feature
Basic
- · 1,000 AI chats per month
- · 1,000 Products AI learning
- · 3 agent seat
- · 400 AI knowledge entries
- · AI Insights feature
- · AI help me write feature
Growth
- · 3,000 AI chats per month
- · 3,000 Products AI learning
- · 6 agent seat
- · AI Insights feature
- · AI help me write feature
- · Unlimited AI knowledge entries
Starter Plan
Pro Plan
Business Plan
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface.
Bestchatbot adds an AI chat assistant to your storefront that answers customer questions using your product catalog and the provided knowledge base. Shoppers can search and get product recommendations, check order status and tracking, and view their account details and saved addresses. Logged-in customers get personalized answers about their own orders and profile.
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
- Shoppers can search your catalog and get product recommendations in chat.
- Customers can check their order status and tracking without leaving the chat.
- Logged-in customers can view their account details and saved addresses.
- Chats hand off to your team when a shopper needs to talk to a person.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BestChat |  Bestchatbot AI Assistant |
|---|---|---|
| Detected stores | 597 | Not published |
| Net store change, 28 days | −2 | 0 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | BestChat | Bestchatbot AI Assistant |
|---|---|---|
| App Store rating | 4.7 ★ | Not published |
| App Store reviews | 139 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | BestChat | Bestchatbot AI Assistant |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $10/month(ahead) | $39/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 3 |
Listing
| Measure | BestChat | Bestchatbot AI Assistant |
|---|---|---|
| Shopify category rank | #109(ahead) | #955 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 5, 2022 | Jul 21, 2026 |
| Languages | 2 | 2 |
| Developer | BestChat | Bestchatbot |
FAQ
BestChat and Bestchatbot AI Assistant: common questions
- Is BestChat or Bestchatbot AI Assistant cheaper?
- Only BestChat lists a free plan. Paid plans start at $10/month for BestChat and $39/month for Bestchatbot AI Assistant. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- BestChat lists 6 the others don’t mention, such as Behavior tracking, Business hours, Discounts, Emojis and stickers. Bestchatbot AI Assistant lists 4 the others don’t mention, such as Cart recovery, Chat flows, Email chat, Order updates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for BestChat, Oct 14, 2026 for Bestchatbot AI Assistant; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for BestChat, Oct 14, 2026 for Bestchatbot AI Assistant. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.