Belco ‑ Customer Support vs ReplyDesk: AI Helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Only ReplyDesk lists a free plan. Paid plans start at $172/month for Belco and $39/month for ReplyDesk.
- ReplyDesk lists 7 features Belco’s listing doesn’t mention, including AI summaries, Analytics, Auto-assign.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Basis
- · AI Chat Bot Token Usage
- · AI Chat Bot features
- · Emails sent
Plus
- · AI Chat Bot Token Usage
- · AI Chat Bot features
- · API RPM package
- · Emails sent
Premium
- · AI Chat Bot Token Usage
- · AI Chat Bot features
- · API RPM package
- · Emails sent
Essential - FREE
- · 1 Agent slot
- · 2 selling channel integrations
- · Basic helpdesk features
- · Unlimited tickets
Professional
- · 1 Agent (pay per slot)
- · All helpdesk features + AI
- · Unlimited selling channel integrations
- · Unlimited tickets
Growth
- · 15 Agent slots
- · All helpdesk features + AI
- · Unlimited selling channel integrations
- · Unlimited tickets
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBelco helps merchants manage customer support across multiple communication channels in one shared inbox. Conversations from live chat, email, phone, and messaging channels are centralized and enriched with real-time order and customer data. Agents can assign conversations, apply tags, use automation rules, and collaborate internally to handle support requests efficiently and consistently.
Make eCommerce support easier with ReplyDesk's AI multichannel helpdesk! Bring together conversations from 10+ world's leading selling channels (Amazon, eBay, Walmart, Etsy, Shopify, Facebook, TikTok and more) in one simple inbox. Use AI to auto-reply, translate, summarize tickets, fix grammar, and create custom responses. Get order details instantly.
- Unified inbox for chat, email, phone, and messaging channels
- Real-time order and customer data in every conversation
- Conversation assignment and internal team collaboration
- Automation rules, tagging, and workflow management
- AI Powered - built in GPT features to compose emails and reply to messages quick
- Multichannel - we support 12+ integrations for every major marketplaces.
- Onboard your team - with notes, mentions and statistics streamline your support.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Belco |  ReplyDesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Belco | ReplyDesk |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Belco and ReplyDesk: common questions
- Is Belco or ReplyDesk cheaper?
- Only ReplyDesk lists a free plan. Paid plans start at $172/month for Belco and $39/month for ReplyDesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Belco lists 4 the others don’t mention, such as Chatbot, Contact form, Phone, Self-service. ReplyDesk lists 7 the others don’t mention, such as AI summaries, Analytics, Auto-assign, Escalation. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.