BALIBOT vs SupportBot ‑ AI Support Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 7, 2026 for BALIBOT, Oct 21, 2026 for SupportBot.
The short answer
- Both list a free plan. Paid plans start at $19/month for BALIBOT and $9/month for SupportBot.
Head to head
Free
- · AI conversation reports
- · Appearance customization
- · Cart from chat
- · Full bot configuration
- · Knowledge notes and PDFs
- · Synced Shopify catalog
Pro
- · 2-month history
- · Bot configuration
- · General statistics
- · No cart or AI reporting
- · Notes and PDFs
- · Product recommendations
Growth
- · 4-month history
- · Bot configuration
- · Cart from chat
- · Cart metrics
- · Notes and PDFs
- · Product recommendations
Scale
- · 6-month history
- · AI conversation reports
- · Bot configuration
- · Cart and metrics
- · Notes and PDFs
- · Product recommendations
Free
- · 100 AI replies per month
- · Automatic store content sync
- · FAQ builder (up to 5 entries)
- · Syncs 50 products, 5 pages, 5 blogs
Starter
- · 250 products, 25 pages, 25 FAQs
- · 300 AI replies per month
- · Custom widget brand color
- · Everything in Free
- · Full-quality answer model
- · Human handoff by email
Growth
- · 2,000 AI replies per month
- · AI email drafts + insight report
- · Everything in Starter
- · Live product search + cart actions
- · No SupportBot branding
- · Order & return status lookup
Pro
- · 10,000 AI replies per month
- · Everything in Growth
- · Priority support
- · Unlimited content limits
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBALIBOT helps shoppers explore products and get answers in your store. It uses your Shopify catalog, notes and PDFs as context. Product changes update the catalog automatically. Customize the greeting, instructions and widget color from a panel with a live preview. Review conversations and usage analytics to refine support.
SupportBot answers from a store's products, pages, blog posts, policies, and FAQs, including theme-rendered FAQs and localized storefront FAQ variants within plan limits. Every plan replies in the customer's language; the merchant admin is English. Growth and higher adds live catalog search, comparisons, variant choices, verified order and return status, and customer-requested cart actions.
- Responde preguntas frecuentes con IA entrenada en el catálogo real de la tienda
- Recomienda productos según consultas, etiquetas y descripciones del catálogo
- Panel admin para personalizar el bot, revisar chats y ajustar comportamiento
- Atiende clientes 24/7 con respuestas inmediatas y consistentes
- Answers only from your own products, pages, policies and FAQs
- Searches your live catalog and adds items to the customer's cart
- Gives signed-in customers their real order and return status
- Hands off to your team by email or Slack when a customer asks
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BALIBOT |  SupportBot |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | BALIBOT | SupportBot |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | BALIBOT | SupportBot |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $19/month | $9/month(ahead) |
| Longest free trial | Not listed | 7 days |
| Plans listed | 4 | 4 |
Listing
| Measure | BALIBOT | SupportBot |
|---|---|---|
| Shopify category rank | #110 | #39(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Feb 11, 2026 | Sep 2, 2026 |
| Languages | 2 | 1 |
| Developer | BALITECH | Printube OÜ |
FAQ
BALIBOT and SupportBot: common questions
- Is BALIBOT or SupportBot cheaper?
- Both list a free plan. Paid plans start at $19/month for BALIBOT and $9/month for SupportBot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 7, 2026 for BALIBOT, Oct 21, 2026 for SupportBot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 7, 2026 for BALIBOT, Oct 21, 2026 for SupportBot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.