B2Chat vs Kommo: AI‑powered WhatsApp CRM
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for B2Chat, Nov 8, 2026 for Kommo.
The short answer
- Only B2Chat lists a free plan. Paid plans start at $4.99/month for B2Chat and $25/month for Kommo.
- Kommo lists 7 features B2Chat’s listing doesn’t mention, including AI chatbots, Business hours, Chat assignment.
Head to head
- Mexico
- Colombia
- United States
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Plan Basic
- · Botón de Whatsapp
- · Sincronización de pedidos
- · Sincronización de productos
Plan Pro
- · Acciones específicas
- · Botón de Whatsapp
- · Flows automáticos
- · Sincronización de clientes
- · Sincronización de etiquetas
- · Sincronización de pedidos
Shopify Plan
- · Connect WhatsApp & other messengers
- · Customizable sales stages & pipelines
- · Lead & contact management
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureConecta tu tienda Shopify con B2Chat y ofrece una experiencia de atención al cliente excepcional. Centraliza tus conversaciones, sincroniza contactos y automatiza mensajes para mantener la comunicación fluida y eficiente. Optimiza cada interacción para aumentar tus ventas y fidelizar a tus clientes desde una sola plataforma.
Kommo is a messenger-based CRM with a powerful AI Agent designed to boost sales for small businesses. Integrated with Shopify, WhatsApp, Instagram, and more, it features a unified inbox, chatbot builder, WhatsApp widget, and sales pipeline. Kommo's AI Agent handles customer inquiries, manages inventory, gives personalized recommendations, and provides 24/7 support—automating sales and service effortlessly.
- Conecta automáticamente los contactos entre Shopify y WhatsApp.
- Gestiona todas tus conversaciones en un solo lugar, con múltiples agentes.
- Ahorra tiempo con respuestas automáticas para preguntas frecuentes.
- Responde de manera rápida y personalizada para fidelizar clientes.
- Messengers, email, SMS, live chat in one inbox shared with your whole team
- Complete client info in lead profiles: contacts, tasks, notes, chats, & call
- Automate sales and communication with tools like Salesbot, templates & more.
- Whatsapp Marketing, Chatbots & Omnichannel Helpdesk
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  B2Chat |  Kommo |
|---|---|---|
| Detected stores | Not published | 172 |
| Net store change, 28 days | 0 | −1 |
| Stores added, 28 days | Not enough data | 7 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | Not published | Mexico, Colombia, United States |
Reviews
| Measure | B2Chat | Kommo |
|---|---|---|
| App Store rating | Not published | 1.6 ★ |
| App Store reviews | Not published | 14 |
| New reviews, 28 days | Not enough data | 7 |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
B2Chat and Kommo: common questions
- Is B2Chat or Kommo cheaper?
- Only B2Chat lists a free plan. Paid plans start at $4.99/month for B2Chat and $25/month for Kommo. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- B2Chat lists 4 the others don’t mention, such as Discounts, Shipping alerts, Surveys, Tagging. Kommo lists 7 the others don’t mention, such as AI chatbots, Business hours, Chat assignment, Chat buttons. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for B2Chat, Nov 8, 2026 for Kommo; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for B2Chat, Nov 8, 2026 for Kommo. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.