Awairly: AI‑native helpdesk vs OneTap
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Awairly, Nov 7, 2026 for OneTap.
The short answer
- Only Awairly lists a free plan. Paid plans start at $49/month for Awairly and $29/month for OneTap.
- Awairly lists 11 features OneTap’s listing doesn’t mention, including Analytics, Chatbot, Contact form.
Head to head
Free
- · 50 handled cases per 30-day cycle
- · Awairly-assisted cases count once/cycle
- · Upgrade at 50 cases; no overage
Starter
- · $0.60 per extra handled case
- · 200 handled cases per 30-day cycle
- · Awairly-assisted cases count once/cycle
Growth
- · $0.40 per extra handled case
- · 450 handled cases per 30-day cycle
- · Awairly-assisted cases count once/cycle
Pro
- · 1,500 handled cases per 30-day cycle
- · Above 1,500: contact us for custom plan
- · Awairly-assisted cases count once/cycle
OneTap Basic
OneTap Team
OneTap Grow
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAwairly helps Shopify merchants handle repetitive customer emails without leaving their existing inbox workflow. It reads incoming support messages, pulls in Shopify order and customer context plus shipping updates, and drafts replies for common requests such as order status, address changes, and invoice questions. When a response needs review, Awairly sends it to an approval queue so you decide what gets sent.
OneTap connects your Gmail inbox to Shopify so your team can handle customer email without switching tabs. When you open a message, OneTap drafts a reply in the customer's language and your tone, and detects what the customer needs. It then prepares the matching Shopify action: status, refund, cancellation, address change, discount code or return.
- Automatically drafts replies with Shopify order and customer context.
- Takes real actions just like you would - replacemnet shippings, refunds, voucher
- Connects to your existing mailbox and integrates with the services you use
- AI email replies in the customer's language and your tone
- One-click refunds, returns, cancellations and address changes
- Order and customer details beside every email
- Every order change approved by your team before it runs
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Awairly | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Awairly | |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 2 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Awairly and OneTap: common questions
- Is Awairly or OneTap cheaper?
- Only Awairly lists a free plan. Paid plans start at $49/month for Awairly and $29/month for OneTap. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Awairly lists 11 the others don’t mention, such as Analytics, Chatbot, Contact form, Escalation. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Awairly, Nov 7, 2026 for OneTap; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Awairly, Nov 7, 2026 for OneTap. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.