Auxx.ai vs Synibox for Customer Services
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Auxx.ai, Feb 19, 2026 for Synibox for Customer Services.
The short answer
- Only Auxx.ai lists a free plan.
- Synibox for Customer Services lists 10 features Auxx.ai’s listing doesn’t mention, including AI summaries, Analytics, Auto-assign.
Head to head
Free
- · AI-drafted replies from store data
- · Gmail and Outlook integration
- · Knowledge base training
- · One-click review and send
- · Smart ticket categorization
Starter
- · 1 knowledge base (50 articles)
- · 1,000 outbound emails/month
- · 15 workflows
- · 3 connected channels
- · 5 datasets
- · 5,000 workflow runs/month
Growth
- · 10,000 outbound emails/month
- · 15,000 workflow runs/month
- · 5,000 AI completions/month
- · API access (10,000 calls/month)
- · Everything in Starter, plus
- · Unlimited channels
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAuxx.ai connects your email inbox to your store and uses AI to understand incoming support tickets. It reads order details, product information, and customer history to draft helpful, accurate replies. Your team reviews and sends responses in one click, cutting response times without sacrificing quality. Works with Gmail and Outlook.
Synibox revolutionizes your customer service by directly connecting to your support email and your Shopify store, utilizing real-time data from product sheets, current promotions, customer order tracking, as well as direct parcel tracking through carriers such as DHL and UPS to provide the most accurate and relevant responses to your customers. Coming soon: Synibox Live Chat and social media interaction management.
- AI-drafted replies using real order, product, and customer data from your store
- Connect Gmail and Outlook inboxes to manage all support in one place
- Review every AI response before sending to stay in full control
- Synibox automates up to 90% of emails without human intervention.
- Synibox efficiently processes up to 180 emails every hour.
- Synibox uses Shopify data and carrier updates to provide relevant responses.
- Synibox communicates with international clients in over 10 languages.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Auxx.ai |  Synibox for Customer Services |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Auxx.ai | Synibox for Customer Services |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Auxx.ai | Synibox for Customer Services |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $20/month | No monthly plan listed |
| Longest free trial | 14 days | Not listed |
| Plans listed | 3 | Not published |
Listing
| Measure | Auxx.ai | Synibox for Customer Services |
|---|---|---|
| Shopify category rank | #243 | #110(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Sep 4, 2026 | Sep 24, 2024 |
| Languages | 1 | 1 |
| Developer | Auxx.ai | Semecloud |
FAQ
Auxx.ai and Synibox for Customer Services: common questions
- Is Auxx.ai or Synibox for Customer Services cheaper?
- Only Auxx.ai lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Synibox for Customer Services lists 10 the others don’t mention, such as AI summaries, Analytics, Auto-assign, Chatbot. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Auxx.ai, Feb 19, 2026 for Synibox for Customer Services; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Auxx.ai, Feb 19, 2026 for Synibox for Customer Services. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.