Auxx.ai vs Suzy ‑ Draft Replies for Gmail
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Auxx.ai, Oct 14, 2026 for Suzy.
The short answer
- Both list a free plan. Paid plans start at $20/month for Auxx.ai and $29/month for Suzy.
- Suzy lists 3 features Auxx.ai’s listing doesn’t mention, including AI summaries, Order tracking, Response templates.
Head to head
Free
- · AI-drafted replies from store data
- · Gmail and Outlook integration
- · Knowledge base training
- · One-click review and send
- · Smart ticket categorization
Starter
- · 1 knowledge base (50 articles)
- · 1,000 outbound emails/month
- · 15 workflows
- · 3 connected channels
- · 5 datasets
- · 5,000 workflow runs/month
Growth
- · 10,000 outbound emails/month
- · 15,000 workflow runs/month
- · 5,000 AI completions/month
- · API access (10,000 calls/month)
- · Everything in Starter, plus
- · Unlimited channels
Free
- · 250 credits (up to 40 replies)
- · Gmail & Outlook Integration
- · Standard Customer Support
- · Store and order-aware context
Premium
- · 5,000 credits (up to 750 replies)
- · Additional Custom Context
- · Priority Customer Support
- · Remove Suzy branding
Pro
- · 18,000 credits (up to 2700 replies)
- · Additional Custom Context
- · Priority Customer Support
- · Remove Suzy branding
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAuxx.ai connects your email inbox to your store and uses AI to understand incoming support tickets. It reads order details, product information, and customer history to draft helpful, accurate replies. Your team reviews and sends responses in one click, cutting response times without sacrificing quality. Works with Gmail and Outlook.
Never start with a blank email again. Suzy helps you cut through your inbox with AI-drafted replies the moment you receive an inquiry. Just review, edit, and hit send. Respond to customers with store-aware context: customer order status, return policies, product information, and more. Suzy integrates directly with Gmail and Outlook so you can manage customer service in the inbox you already know and love.
- AI-drafted replies using real order, product, and customer data from your store
- Connect Gmail and Outlook inboxes to manage all support in one place
- Review every AI response before sending to stay in full control
- Expert, friendly replies: SuzyAI handles inquiries with store-savvy precision.
- Stay in control: SuzyAI drafts responses for easy tweaks before you send.
- Keep your current workflow: SuzyAI integrates directly with Gmail and Outlook.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Auxx.ai |  Suzy |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Auxx.ai | Suzy |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Auxx.ai and Suzy: common questions
- Is Auxx.ai or Suzy cheaper?
- Both list a free plan. Paid plans start at $20/month for Auxx.ai and $29/month for Suzy. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Suzy lists 3 the others don’t mention, such as AI summaries, Order tracking, Response templates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Auxx.ai, Oct 14, 2026 for Suzy; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Auxx.ai, Oct 14, 2026 for Suzy. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.