Auxx.ai vs SupportPrep AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Only Auxx.ai lists a free plan. Paid plans start at $20/month for Auxx.ai and $29/month for SupportPrep AI.
- Auxx.ai lists 2 features SupportPrep AI’s listing doesn’t mention, including Auto-reply, Email.
Head to head
Free
- · AI-drafted replies from store data
- · Gmail and Outlook integration
- · Knowledge base training
- · One-click review and send
- · Smart ticket categorization
Starter
- · 1 knowledge base (50 articles)
- · 1,000 outbound emails/month
- · 15 workflows
- · 3 connected channels
- · 5 datasets
- · 5,000 workflow runs/month
Growth
- · 10,000 outbound emails/month
- · 15,000 workflow runs/month
- · 5,000 AI completions/month
- · API access (10,000 calls/month)
- · Everything in Starter, plus
- · Unlimited channels
Starter
- · 300 tickets/month
- · Inbound webhook
- · Manual tickets
Growth
- · 1,500 tickets/month
- · Batch processing
- · Policy library
Pro
- · 8,000 tickets/month
- · Batch processing
- · Policy library
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAuxx.ai connects your email inbox to your store and uses AI to understand incoming support tickets. It reads order details, product information, and customer history to draft helpful, accurate replies. Your team reviews and sends responses in one click, cutting response times without sacrificing quality. Works with Gmail and Outlook.
`SupportPrep AI helps merchants prepare customer support replies from manual tickets and inbound webhooks. It matches messages to Shopify order context, applies store policies, flags identity or safety risks, and creates a draft for a human to review. The app does not automatically send replies, refund orders, cancel orders, or edit orders.`
- AI-drafted replies using real order, product, and customer data from your store
- Connect Gmail and Outlook inboxes to manage all support in one place
- Review every AI response before sending to stay in full control
- Draft replies from tickets with order context
- Flag identity mismatch and safety risks
- Use store policies to guide support drafts
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Auxx.ai |  SupportPrep AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Auxx.ai | SupportPrep AI |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Auxx.ai | SupportPrep AI |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $20/month(ahead) | $29/month |
| Longest free trial | 14 days | 3 days |
| Plans listed | 3 | 3 |
Listing
| Measure | Auxx.ai | SupportPrep AI |
|---|---|---|
| Shopify category rank | #257 | #68(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Sep 4, 2026 | Jul 2, 2026 |
| Languages | 1 | 1 |
| Developer | Auxx.ai | Phoenix White |
FAQ
Auxx.ai and SupportPrep AI: common questions
- Is Auxx.ai or SupportPrep AI cheaper?
- Only Auxx.ai lists a free plan. Paid plans start at $20/month for Auxx.ai and $29/month for SupportPrep AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Auxx.ai lists 2 the others don’t mention, such as Auto-reply, Email. SupportPrep AI lists 1 the others don’t mention, such as Response templates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.