Auxx.ai vs iScale Easy Support AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Both list a free plan. Paid plans start at $20/month for Auxx.ai and $9.99/month for iScale Easy Support AI.
- iScale Easy Support AI lists 7 features Auxx.ai’s listing doesn’t mention, including AI summaries, Auto-assign, Help center.
Head to head
Free
- · AI-drafted replies from store data
- · Gmail and Outlook integration
- · Knowledge base training
- · One-click review and send
- · Smart ticket categorization
Starter
- · 1 knowledge base (50 articles)
- · 1,000 outbound emails/month
- · 15 workflows
- · 3 connected channels
- · 5 datasets
- · 5,000 workflow runs/month
Growth
- · 10,000 outbound emails/month
- · 15,000 workflow runs/month
- · 5,000 AI completions/month
- · API access (10,000 calls/month)
- · Everything in Starter, plus
- · Unlimited channels
Free
- · 1 email account
- · 10 AI tasks/month
- · 20 AI replies/month
- · 50 emails sent/month
- · Automatic email categorization
Starter
- · 2 email account
- · 300 AI replies/month
- · 500 AI Tasks/month
- · 500 emails sent/month
- · Automatic email categorization
- · Client notes
Pro
- · 1000 AI replies/mo
- · 2000 AI Tasks/month
- · 2000 emails sent/month
- · 3 email accounts
- · All in starter
- · Custom Ai Templates/Prompts
Enterprise
- · 10000 emails sent/month
- · 5000 AI replies/month
- · Advanced stats (coming soon)
- · All in pro
- · Multi-agent support (coming soon)
- · Premium support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAuxx.ai connects your email inbox to your store and uses AI to understand incoming support tickets. It reads order details, product information, and customer history to draft helpful, accurate replies. Your team reviews and sends responses in one click, cutting response times without sacrificing quality. Works with Gmail and Outlook.
Easy Support AI, integrates to shopify and helps merchants handle customer emails more efficiently by using AI to categorize messages, detect spam, and generate quick replies and todos. The app identifies returning and new customers, groups emails accordingly, and shows customer profiles to reduce back-and-forth between Shopify and the inbox.
- AI-drafted replies using real order, product, and customer data from your store
- Connect Gmail and Outlook inboxes to manage all support in one place
- Review every AI response before sending to stay in full control
- AI-generated replies with full customer history as context
- Unified customer profiles and past conversations in one place
- Automatically sorts emails by request type (invoices, shipping updates, etc.)
- Returning vs. new customer detection
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Auxx.ai |  iScale Easy Support AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Auxx.ai | iScale Easy Support AI |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Auxx.ai | iScale Easy Support AI |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $20/month | $9.99/month(ahead) |
| Longest free trial | 14 days | 3 days |
| Plans listed | 3 | 4 |
Listing
| Measure | Auxx.ai | iScale Easy Support AI |
|---|---|---|
| Shopify category rank | #257 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Sep 4, 2026 | Dec 3, 2025 |
| Languages | 1 | 1 |
| Developer | Auxx.ai | iScale Apps |
FAQ
Auxx.ai and iScale Easy Support AI: common questions
- Is Auxx.ai or iScale Easy Support AI cheaper?
- Both list a free plan. Paid plans start at $20/month for Auxx.ai and $9.99/month for iScale Easy Support AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Auxx.ai lists 1 the others don’t mention, such as Auto-reply. iScale Easy Support AI lists 7 the others don’t mention, such as AI summaries, Auto-assign, Help center, Multi-language. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.