Assistly: AI Chat vs Chatly: AI Chatbot & Assistant
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Assistly, Apr 29, 2026 for Chatly.
The short answer
- Assistly lists 5 features Chatly’s listing doesn’t mention, including Agent avatar, FAQs, Greetings.
Head to head
Basic
- · ✓ Chat customization
- · ✓ History visible for the last 30 day
- · ✓ Limited to 100 chats per day
- · ✓ Unlimited product support
- · ✓ Up to 10 FAQs
- · ✓ Up to 10000 messages every 30 days
Pro
- · ✓ Chat customization
- · ✓ Each chat allows unlimited messages
- · ✓ History visible for the last 4 mont
- · ✓ Unlimited FAQs
- · ✓ Unlimited chats per day
- · ✓ Unlimited product support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAssistly—the intelligent AI chat solution designed for business owners who want to provide exceptional customer support. With Assistly, your customers receive personalized assistance as they navigate your extensive catalog, ensuring they find the perfect product every time. Its advanced algorithms quickly understand customer needs and deliver accurate recommendations, boosting satisfaction and driving sales.
AI chatbot that handles customer questions automatically in your store. It replies instantly to common inquiries like product details, orders, shipping, and returns. Reduces manual support workload and keeps responses consistent. Works continuously without human input, helping merchants manage conversations efficiently and maintain faster communication with customers.
- Seamlessly integrate live chat in your Shopify store for real-time support.
- Instantly reply to queries with smart, AI-driven suggestions.
- Automate welcomes, lead capture, and FAQs.
- Instant replies to customer questions in chat
- Handles orders, shipping, and return inquiries
- Runs 24/7 without manual support
- Handles multiple chats at once
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Assistly |  Chatly |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Assistly | Chatly |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Assistly and Chatly: common questions
- What features does each app list that the other doesn’t?
- Assistly lists 5 the others don’t mention, such as Agent avatar, FAQs, Greetings, Real-time translation. Chatly lists 1 the others don’t mention, such as Quick replies. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Assistly, Apr 29, 2026 for Chatly; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Assistly, Apr 29, 2026 for Chatly. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.