Aria: Customer Support AI vs Statiq Support Agent
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Paid plans start at $9.90/month for Aria and $19/month for Statiq Support Agent.
- Statiq Support Agent lists 12 features Aria’s listing doesn’t mention, including Agent analytics, Cart recovery, Chat assignment.
Head to head
Standard
- · Answers order & tracking questions 24/7
- · Human handoff when the AI isn't sure
- · Live Shopify catalog for product Q&A
- · Live on your site in seconds 3line embed
Professional
- · Answers order & tracking questions 24/7
- · Human handoff when the AI isn't sure
- · Live Shopify catalog for product Q&A
- · Live on your site in seconds 3line embed
- · Modify orders, address & tracking on req
- · Voice support, integrated to your phone
Advanced
- · Answers order & tracking questions 24/7
- · Human handoff when the AI isn't sure
- · Live Shopify catalog for product Q&A
- · Live on your site in seconds 3line embed
- · Modify orders, address & tracking on req
- · Outbound Sales Assistant
Pro
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAria reads your live Shopify data such as orders, products, customers, inventory, fulfillments the moment you install. She looks up any order by name, email, phone, or order number, explains shipping status and tracking, answers product availability questions, updates addresses on request. If Aria isn't confident, she hands the conversation to your team. Every reply cites real store data. No training data.
Most support questions are the same few: where is my order, is this in stock, what is your return policy. Answering them by hand takes hours every week, and customers who wait often do not come back. Statiq Support Agent answers them for you. It connects to your store data, so replies come from your real orders and products rather than guesswork.
- Answers order status, tracking, and delivery questions in seconds
- Reads your live Shopify catalog to answer product and inventory questions
- Updates shipping addresses and adds order notes on customer request
- Works on your phone as a voice assistant or on your website as a chatbot
- Answers order status questions using live order data from your store
- Looks up product details and availability for accurate answers
- Works around the clock, so customers never wait for business hours
- Installs in minutes with no coding and no theme edits
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Aria |  Statiq Support Agent |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Aria | Statiq Support Agent |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Aria | Statiq Support Agent |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $9.90/month(ahead) | $19/month |
| Longest free trial | 14 days | Not listed |
| Plans listed | 3 | 1 |
Listing
| Measure | Aria | Statiq Support Agent |
|---|---|---|
| Shopify category rank | #830(ahead) | #975 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 24, 2026 | Jul 31, 2026 |
| Languages | 1 | 1 |
| Developer | Agentnomics | Statiq Labs |
FAQ
Aria and Statiq Support Agent: common questions
- Is Aria or Statiq Support Agent cheaper?
- Paid plans start at $9.90/month for Aria and $19/month for Statiq Support Agent. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Aria lists 2 the others don’t mention, such as Greetings, Product recommendations. Statiq Support Agent lists 12 the others don’t mention, such as Agent analytics, Cart recovery, Chat assignment, Chat flows. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.