Aria: Customer Support AI vs Shopbot: AI Customer Calls
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Aria, Nov 8, 2026 for Shopbot.
The short answer
- Paid plans start at $9.90/month for Aria and $39/month for Shopbot.
- Shopbot lists 9 features Aria’s listing doesn’t mention, including Color and font, Customer insights, Discounts.
Head to head
- Australia
- Brazil
- United States
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Standard
- · Answers order & tracking questions 24/7
- · Human handoff when the AI isn't sure
- · Live Shopify catalog for product Q&A
- · Live on your site in seconds 3line embed
Professional
- · Answers order & tracking questions 24/7
- · Human handoff when the AI isn't sure
- · Live Shopify catalog for product Q&A
- · Live on your site in seconds 3line embed
- · Modify orders, address & tracking on req
- · Voice support, integrated to your phone
Advanced
- · Answers order & tracking questions 24/7
- · Human handoff when the AI isn't sure
- · Live Shopify catalog for product Q&A
- · Live on your site in seconds 3line embed
- · Modify orders, address & tracking on req
- · Outbound Sales Assistant
Starter
- · 100 voice minutes/month
- · 200 free chats included
- · All features included
Growth
- · 300 free chats included
- · 300 voice minutes/month
- · All features included
Scale
- · 1,000 voice minutes/month
- · 2,000 free chats included
- · All features included
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAria reads your live Shopify data such as orders, products, customers, inventory, fulfillments the moment you install. She looks up any order by name, email, phone, or order number, explains shipping status and tracking, answers product availability questions, updates addresses on request. If Aria isn't confident, she hands the conversation to your team. Every reply cites real store data. No training data.
Shopbot is an AI call assistant purpose-built for Shopify. It connects to your store to resolve order tracking, returns, exchanges, and product questions by phone. Add local phone numbers for each market, keep transcripts, and escalate to your team when needed. A free on-site chatbot is included for pre-sale and simple FAQs.
- Answers order status, tracking, and delivery questions in seconds
- Reads your live Shopify catalog to answer product and inventory questions
- Updates shipping addresses and adds order notes on customer request
- Works on your phone as a voice assistant or on your website as a chatbot
- Instant AI responses trained on your store’s content
- WhatsApp chat icon
- Order Tracking
- AI Training
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Aria |  Shopbot |
|---|---|---|
| Detected stores | Not published | 20 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | 1 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Home & Garden, Business & Industrial, Food, Beverages & Tobacco |
| Top store countries | Not published | Australia, Brazil, United States |
Reviews
| Measure | Aria | Shopbot |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Aria and Shopbot: common questions
- Is Aria or Shopbot cheaper?
- Paid plans start at $9.90/month for Aria and $39/month for Shopbot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Aria lists 1 the others don’t mention, such as Chat window. Shopbot lists 9 the others don’t mention, such as Color and font, Customer insights, Discounts, Encryption. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Aria, Nov 8, 2026 for Shopbot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Aria, Nov 8, 2026 for Shopbot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.