Aria: Customer Support AI vs Mando AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Aria, Oct 27, 2026 for Mando AI.
The short answer
- Paid plans start at $9.90/month for Aria and $19/month for Mando AI.
- Mando AI lists 11 features Aria’s listing doesn’t mention, including Business hours, Chat assignment, Chat buttons.
Head to head
Standard
- · Answers order & tracking questions 24/7
- · Human handoff when the AI isn't sure
- · Live Shopify catalog for product Q&A
- · Live on your site in seconds 3line embed
Professional
- · Answers order & tracking questions 24/7
- · Human handoff when the AI isn't sure
- · Live Shopify catalog for product Q&A
- · Live on your site in seconds 3line embed
- · Modify orders, address & tracking on req
- · Voice support, integrated to your phone
Advanced
- · Answers order & tracking questions 24/7
- · Human handoff when the AI isn't sure
- · Live Shopify catalog for product Q&A
- · Live on your site in seconds 3line embed
- · Modify orders, address & tracking on req
- · Outbound Sales Assistant
Light
- · 1 store, 1 team member
- · 1,000 knowledge pages
- · 500 AI replies a month
- · Shared inbox and help center
- · Website chat + 1 messaging channel
Growth
- · 1,500 AI replies a month
- · 2 stores, 3 team members
- · 5,000 knowledge pages
- · CRM and full reports
- · Every messaging channel
Business
- · 10,000 knowledge pages
- · 3 stores, 5 team members
- · 4,000 AI replies a month
- · Tasks, sales pipeline and workflows
- · Voice agents
Scale
- · 10 agents, 10 team members
- · 10,000 AI replies a month
- · 25,000 knowledge pages
- · Unlimited stores
- · Your own domain, no branding
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAria reads your live Shopify data such as orders, products, customers, inventory, fulfillments the moment you install. She looks up any order by name, email, phone, or order number, explains shipping status and tracking, answers product availability questions, updates addresses on request. If Aria isn't confident, she hands the conversation to your team. Every reply cites real store data. No training data.
Online shoppers ask the same questions every day about products, availability, shipping, and order status, across your storefront, WhatsApp, Instagram, and email. Answering each one by hand is slow and hard to scale. Mando is an AI agent that knows your products and policies and can look up orders, then answers these questions instantly in the shopper's language on every channel.
- Answers order status, tracking, and delivery questions in seconds
- Reads your live Shopify catalog to answer product and inventory questions
- Updates shipping addresses and adds order notes on customer request
- Works on your phone as a voice assistant or on your website as a chatbot
- AI answers shoppers across your store, WhatsApp, Instagram, email, and voice
- Answers product questions using your live Shopify catalog
- Looks up order status and tracking inside the conversation
- Hands off to your team with a shared inbox when needed
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Aria |  Mando AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Aria | Mando AI |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Aria and Mando AI: common questions
- Is Aria or Mando AI cheaper?
- Paid plans start at $9.90/month for Aria and $19/month for Mando AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Mando AI lists 11 the others don’t mention, such as Business hours, Chat assignment, Chat buttons, Chat flows. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Aria, Oct 27, 2026 for Mando AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Aria, Oct 27, 2026 for Mando AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.