Aria: Customer Support AI vs ChatRos AI Support Agent
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Aria, Nov 6, 2026 for ChatRos AI Support Agent.
The short answer
- Only ChatRos AI Support Agent lists a free plan. Paid plans start at $9.90/month for Aria and $20/month for ChatRos AI Support Agent.
- Aria lists 4 features ChatRos AI Support Agent’s listing doesn’t mention, including Agent avatar, Greetings, Product recommendations.
Head to head
Standard
- · Answers order & tracking questions 24/7
- · Human handoff when the AI isn't sure
- · Live Shopify catalog for product Q&A
- · Live on your site in seconds 3line embed
Professional
- · Answers order & tracking questions 24/7
- · Human handoff when the AI isn't sure
- · Live Shopify catalog for product Q&A
- · Live on your site in seconds 3line embed
- · Modify orders, address & tracking on req
- · Voice support, integrated to your phone
Advanced
- · Answers order & tracking questions 24/7
- · Human handoff when the AI isn't sure
- · Live Shopify catalog for product Q&A
- · Live on your site in seconds 3line embed
- · Modify orders, address & tracking on req
- · Outbound Sales Assistant
FREE
Basic
Pro
Enterprise
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAria reads your live Shopify data such as orders, products, customers, inventory, fulfillments the moment you install. She looks up any order by name, email, phone, or order number, explains shipping status and tracking, answers product availability questions, updates addresses on request. If Aria isn't confident, she hands the conversation to your team. Every reply cites real store data. No training data.
ChatRos connects your Shopify store to your AI support agent so it answers customer questions using live store data. The agent finds products, checks order status, and shares tracking across your website chat widget, WhatsApp, Messenger, Instagram, and more. It uses read-only access to your products and orders.
- Answers order status, tracking, and delivery questions in seconds
- Reads your live Shopify catalog to answer product and inventory questions
- Updates shipping addresses and adds order notes on customer request
- Works on your phone as a voice assistant or on your website as a chatbot
- Live product lookup that finds items from your store in real time
- Instant order status and tracking from an order number and email
- Replies on your website, WhatsApp, Messenger, Instagram, and more
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Aria | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Aria | |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Aria | |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $9.90/month(ahead) | $20/month |
| Longest free trial | 14 days | Not listed |
| Plans listed | 3 | 4 |
Listing
| Measure | Aria | |
|---|---|---|
| Shopify category rank | #824 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 24, 2026 | Nov 5, 2026 |
| Languages | 1 | 1 |
| Developer | Agentnomics | Ashraful Islam |
FAQ
Aria and ChatRos AI Support Agent: common questions
- Is Aria or ChatRos AI Support Agent cheaper?
- Only ChatRos AI Support Agent lists a free plan. Paid plans start at $9.90/month for Aria and $20/month for ChatRos AI Support Agent. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Aria lists 4 the others don’t mention, such as Agent avatar, Greetings, Product recommendations, Welcome messages. ChatRos AI Support Agent lists 2 the others don’t mention, such as Color and font, FAQs. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Aria, Nov 6, 2026 for ChatRos AI Support Agent; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Aria, Nov 6, 2026 for ChatRos AI Support Agent. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.