ARCS Support Ticketing System vs MX: Helpdesk & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for ARCS Support Ticketing System, Oct 27, 2026 for MX.
The short answer
- On the Shopify App Store: ARCS Support Ticketing System 1.0 from 1 reviews and MX 4.5 from 11 reviews.
- MX lists 8 features ARCS Support Ticketing System’s listing doesn’t mention, including Auto-assign, Auto-reply, Contact form.
Head to head
Easy and Reliable Support System
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Up to 1000 tickets
Up to 3000 tickets
Up to 7000 tickets
Unlimited tickets
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureARCS Support Ticketing System is simple and scalable app to assist stores in better customer support and communication management. Stores can provide better customer service by allowing customer to contact them by initiating a support ticket and store owner / manager to review and respond to those customer inquires / issues / feedback from a single system.
Centralize all customer support in one inbox. Manage emails, live chat and Facebook, messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.
- Turn off / on ticketing capability for store customers
- Customize content that will displayed on support page
- Track ticket status
- See every inquiry in one unified inbox so nothing gets missed.
- Keep work organized by creating custom ticket statuses and workflow rules.
- View past messages on each ticket to resolve issues in a single reply.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ARCS Support Ticketing System |  MX |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ARCS Support Ticketing System | MX |
|---|---|---|
| App Store rating | 1.0 ★ | 4.5 ★(ahead) |
| App Store reviews | 1 | 11(ahead) |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ARCS Support Ticketing System | MX |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $2.99/month | No monthly plan listed |
| Longest free trial | 14 days | Not listed |
| Plans listed | 4 | Not published |
Listing
| Measure | ARCS Support Ticketing System | MX |
|---|---|---|
| Shopify category rank | #118 | #75 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | Yes |
| Launched | Feb 14, 2022 | Oct 15, 2025 |
| Languages | 1 | 1 |
| Developer | ARCS Group Ltd. | Mirasvit Ecommerce Solutions |
FAQ
ARCS Support Ticketing System and MX: common questions
- Which has better reviews, ARCS Support Ticketing System or MX?
- On the Shopify App Store: ARCS Support Ticketing System 1.0 from 1 reviews and MX 4.5 from 11 reviews.
- What features does each app list that the other doesn’t?
- MX lists 8 the others don’t mention, such as Auto-assign, Auto-reply, Contact form, Customer notifications. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for ARCS Support Ticketing System, Oct 27, 2026 for MX; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for ARCS Support Ticketing System, Oct 27, 2026 for MX. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.