Ansa: AI Chatbot & Live Chat vs Dekan.ai
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 4, 2026 for Ansa, Oct 13, 2026 for Dekan.ai.
The short answer
- Only Dekan.ai lists a free plan. Paid plans start at $25/month for Ansa and $5/month for Dekan.ai.
- Ansa lists 9 features Dekan.ai’s listing doesn’t mention, including Behavior tracking, Chat assignment, Customer insights.
Head to head
Free
- · AI-powered chat widget
- · Analytics dashboard
- · Easy Shopify setup
- · Instant product answers
- · No monthly fee
- · Pay only for what you use
Starter
- · 500 AI chat conversations/mo
- · Analytics dashboard
- · Easy Shopify setup
- · Email notifications for new chats
- · Instant product answers
- · Order tracking via chat
Growth
- · 1,500 AI chat conversations/mo
- · AI-powered order taking
- · Analytics dashboard
- · Automated follow-up messages
- · Email notifications
- · Order tracking via chat
Pro
- · 5,000 AI chat conversations/mo
- · AI-powered order taking
- · Analytics dashboard
- · Automated follow-up messages
- · Email notifications
- · Order tracking via chat
Free
- · 1 store
- · 100 AI responses/month
- · 100 products
- · Custom FAQs
- · Free Email marketing
- · Handover conversation to human
starter
- · 1,500 AI responses/month
- · 3 stores
- · 500 products
- · Custom Instruction & Flows
- · Free Email marketing
- · Messenger and Instagram integrations
professional
- · 2,000 products
- · 5 stores
- · 5,000 AI responses/month
- · Custom Instruction & Flows
- · Free Email marketing
- · Messenger and Instagram Integrations
growth
- · 10 stores
- · 10,000 products
- · 11,000 AI responses/month
- · Custom Instruction & Flows
- · Free Email marketing
- · Messenger and Instagram Integrations
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAnsa is a WhatsApp-first AI chatbot and live chat platform for Shopify stores. It answers product, policy, and FAQ questions instantly, recommends products, and takes orders right inside the conversation. Manage sales and support across WhatsApp, Instagram, Facebook Messenger, and your website in one unified inbox.
No time to answer customer questions all day? Let Dekan's advanced AI handle it. Powered by OpenAI, Dekan acts as your sales associate, answering product questions, suggesting items based on budget and needs, and helping with order tracking, all while you're away.
- AI-powered chat that answers product questions automatically, around the clock.
- Smart training from your product catalog, FAQs, and store content.
- Fully customizable widget — colors, position, icon, and bot name.
- Knowledge base for custom FAQs and store policies.
- Livechat & AI chatbot: Provide 24/7 support to sell more with AI sales assistant
- Understands complex queries like "laptop for work under 1000"
- Responds to FAQs about shipping, returns, and store policies
- Allows customers to add items to cart and proceed to checkout directly
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Ansa |  Dekan.ai |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Ansa | Dekan.ai |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 5 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Ansa and Dekan.ai: common questions
- Is Ansa or Dekan.ai cheaper?
- Only Dekan.ai lists a free plan. Paid plans start at $25/month for Ansa and $5/month for Dekan.ai. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Ansa lists 9 the others don’t mention, such as Behavior tracking, Chat assignment, Customer insights, Email chat. Dekan.ai lists 2 the others don’t mention, such as Cart recovery, Cross-sell. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 4, 2026 for Ansa, Oct 13, 2026 for Dekan.ai; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 4, 2026 for Ansa, Oct 13, 2026 for Dekan.ai. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.