AnswerAI Chatbot & Live Chat vs Wello: AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for AnswerAI Chatbot & Live Chat, Oct 13, 2026 for Wello.
The short answer
- On the Shopify App Store: AnswerAI Chatbot & Live Chat 5.0 from 19 reviews and Wello 5.0 from 6 reviews.
- Only Wello lists a free plan. Paid plans start at $49/month for AnswerAI Chatbot & Live Chat and $19/month for Wello.
- Wello lists 13 features AnswerAI Chatbot & Live Chat’s listing doesn’t mention, including Agent analytics, Agent avatar, Behavior tracking.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 24/7 AI chat widget on your store
- · 50 AI conversations per month
- · Answers product questions to sell
- · Order tracking & returns answered
- · Trained on your full knowledge base
- · Unlimited FAQs
Growth
- · AI product recs that upsell shoppers
- · All Starter + 200 convos/month
- · Custom brand voice & tone
- · Full order & returns automation
- · Sentiment AI + advanced analytics
Advanced
- · Agentic AI resolves issues end-to-end
- · All Growth + 750 convos/month
- · Email support AI + 3 languages
- · Multi-step actions w/ admin approval
- · Revenue dashboard + account manager
Pro
- · All Advanced + 1,250 convos/month
- · All languages supported
- · Elite AI model: most intelligent model
- · Phone support + priority SLA
- · WhatsApp + all-language support
- · White-glove setup + bespoke tools
Free
- · 120 AI replies (lifetime)
- · Email support
- · Order tracking & status in chat
- · Product recommendations & add-to-cart
- · Smart handoff to your team
- · Trained on your products, policies & FAQ
Starter
- · 1,000 AI replies / month
- · Advanced analytics
- · Everything in Free
- · Live chat with online shoppers
- · Remove WelloChat badge
- · Widget customization to match your brand
Growth
- · 3,500 AI replies / month
- · Everything in Starter
- · Knowledge base & FAQ management
- · Live chat with online shoppers
- · Priority support
Pro
- · 10,000 AI replies / month
- · Audit logs & export
- · Custom assistant prompts
- · Everything in Growth
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAI Chat by Answer AI is a chatbot (supporting 50 languages) powered by AI that works with your team to convert visitors to customers by answering questions that help in their buyer's journey. Customers can ask about products in your inventory; Answer AI gives them product recommendations that can be immediately purchased directly from the chat.
WelloChat pairs an AI chatbot with real-time live chat, so every shopper gets an instant answer and a human when they need one. The AI trains on your products, policies, and FAQs, then automates customer support 24/7: answering questions, recommending the right products, tracking orders, and guiding shoppers to checkout. Your team can jump into any conversation with live chat.
- Save time and money, whatever your business size or type
- Built to take on virtually any aspect of the customer journey
- Easy set up, with onboarding support from our team
- Rich responses based on your product catalogue to convert more customers
- AI chatbot answers customer support questions 24/7 using your store data
- Recommends relevant products and guides shoppers toward checkout
- Instantly answers FAQs on shipping, returns, and product details
- Live chat handoff to your team when a shopper needs a human
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AnswerAI Chatbot & Live Chat |  Wello |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | AnswerAI Chatbot & Live Chat | Wello |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 19(ahead) | 6 |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | AnswerAI Chatbot & Live Chat | Wello |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $49/month | $19/month(ahead) |
| Longest free trial | 30 days | 14 days |
| Plans listed | 4 | 4 |
Listing
| Measure | AnswerAI Chatbot & Live Chat | Wello |
|---|---|---|
| Shopify category rank | #177 | #158(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Oct 17, 2023 | Jun 9, 2026 |
| Languages | 1 | 1 |
| Developer | Answer AI | Wello Chat |
FAQ
AnswerAI Chatbot & Live Chat and Wello: common questions
- Is AnswerAI Chatbot & Live Chat or Wello cheaper?
- Only Wello lists a free plan. Paid plans start at $49/month for AnswerAI Chatbot & Live Chat and $19/month for Wello. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, AnswerAI Chatbot & Live Chat or Wello?
- On the Shopify App Store: AnswerAI Chatbot & Live Chat 5.0 from 19 reviews and Wello 5.0 from 6 reviews.
- What features does each app list that the other doesn’t?
- AnswerAI Chatbot & Live Chat lists 5 the others don’t mention, such as AI responses, Chatbot, Live chat, Order updates. Wello lists 13 the others don’t mention, such as Agent analytics, Agent avatar, Behavior tracking, Cart recovery. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for AnswerAI Chatbot & Live Chat, Oct 13, 2026 for Wello; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for AnswerAI Chatbot & Live Chat, Oct 13, 2026 for Wello. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.