AnswerAI Chatbot & Live Chat vs Velix Chat: AI Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for AnswerAI Chatbot & Live Chat, Nov 3, 2026 for Velix Chat.
The short answer
- Only Velix Chat lists a free plan. Paid plans start at $49/month for AnswerAI Chatbot & Live Chat and $19/month for Velix Chat.
- AnswerAI Chatbot & Live Chat lists 11 features Velix Chat’s listing doesn’t mention, including AI chatbots, Chat buttons, Chat flows.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 24/7 AI chat widget on your store
- · 50 AI conversations per month
- · Answers product questions to sell
- · Order tracking & returns answered
- · Trained on your full knowledge base
- · Unlimited FAQs
Growth
- · AI product recs that upsell shoppers
- · All Starter + 200 convos/month
- · Custom brand voice & tone
- · Full order & returns automation
- · Sentiment AI + advanced analytics
Advanced
- · Agentic AI resolves issues end-to-end
- · All Growth + 750 convos/month
- · Email support AI + 3 languages
- · Multi-step actions w/ admin approval
- · Revenue dashboard + account manager
Pro
- · All Advanced + 1,250 convos/month
- · All languages supported
- · Elite AI model: most intelligent model
- · Phone support + priority SLA
- · WhatsApp + all-language support
- · White-glove setup + bespoke tools
Free
- · 19 languages including Spanish, German
- · 200 AI replies per month
- · AI sales chatbot and live chat
- · Chat history kept for 90 days
- · Product recommendations and add to cart
- · Team Inbox with human handover
Starter
- · 1,000 AI replies per month
- · AI sales chatbot and live chat
- · Everything In free
- · Hide the Powered by Velix Chat badge
- · Human handoff
- · Order tracking in chat
Growth
- · 4,000 Ai replies per month
- · AI sales chatbot and live chat
- · Everything In Starter
- · Human handoff
- · Order tracking in chat
- · Priority support
Premium
- · 15,000 Ai replies per month
- · AI sales chatbot and live chat
- · Everything In Growth
- · Human handoff
- · Order tracking in chat
- · Priority support
Scale
- · 30,000 AI replies per month
- · AI sales chatbot and live chat
- · Everything In Premium
- · Human handoff
- · Order tracking in chat
- · Priority support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAI Chat by Answer AI is a chatbot (supporting 50 languages) powered by AI that works with your team to convert visitors to customers by answering questions that help in their buyer's journey. Customers can ask about products in your inventory; Answer AI gives them product recommendations that can be immediately purchased directly from the chat.
Velix Chat is an AI sales chatbot, AI shopping assistant and live chat for your online store. The AI agent answers customer questions 24/7 using your products, policies and pages, recommends products, adds items to cart and checks order status, helping shoppers decide and buy. When a shopper needs a person, your team takes over from the Inbox in your store admin.
- Save time and money, whatever your business size or type
- Built to take on virtually any aspect of the customer journey
- Easy set up, with onboarding support from our team
- Rich responses based on your product catalogue to convert more customers
- AI sales chatbot trained on your products, policies and pages
- AI shopping assistant: product recommendations and add to cart in chat
- AI customer support 24/7: order tracking, shipping and policy answers
- Live chat and helpdesk Inbox with human handover to your team
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AnswerAI Chatbot & Live Chat | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | AnswerAI Chatbot & Live Chat | |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 21 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | AnswerAI Chatbot & Live Chat | |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $49/month | $19/month(ahead) |
| Longest free trial | 30 days | 14 days |
| Plans listed | 4 | 5 |
Listing
| Measure | AnswerAI Chatbot & Live Chat | |
|---|---|---|
| Shopify category rank | #176 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Oct 17, 2023 | Nov 2, 2026 |
| Languages | 1 | 1 |
| Developer | Answer AI | Velix Apps |
FAQ
AnswerAI Chatbot & Live Chat and Velix Chat: common questions
- Is AnswerAI Chatbot & Live Chat or Velix Chat cheaper?
- Only Velix Chat lists a free plan. Paid plans start at $49/month for AnswerAI Chatbot & Live Chat and $19/month for Velix Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- AnswerAI Chatbot & Live Chat lists 11 the others don’t mention, such as AI chatbots, Chat buttons, Chat flows, Chat window. Velix Chat lists 7 the others don’t mention, such as Analytics, Auto-reply, Customer notifications, Escalation. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for AnswerAI Chatbot & Live Chat, Nov 3, 2026 for Velix Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for AnswerAI Chatbot & Live Chat, Nov 3, 2026 for Velix Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.